What David Hughes said about West Brom Building Society:
Customer service
Rang to close account, despite this service was excellent representative was helpful and made the experience positive, not the oral stressful.
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Trusted Customer
Feefo Verified
13 days ago
OK
Very good. Nice to have a real person to talk to.
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Trusted Customer
Feefo Verified
13 days ago
Happy costumer
Perfect disscusion
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Trusted Customer
Feefo Verified
14 days ago
Friendly helpful, professional branch - Sutton Coldfield
So kind, thoughtful, professional, patient and knowledgable.
Jo
West Brom Building Society
13 days ago
Thanks for taking the time to leave your feedback. The team at Sutton will be delighted to know their kindness, professionalism and knowledge makes such a difference. - Jo
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NS
Naresh Sahota
Feefo Verified
14 days ago
What Naresh Sahota said about West Brom Building Society:
Excellent
Whenever I go to the branch the service from staff is warm and welcoming. Staff are always pleasant.
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JS
Jayantilal Surti
Feefo Verified
GBR
14 days ago
What Jayantilal Surti said about West Brom Building Society:
Unexpected delays.
Took too long to update our passbook.
Julian
West Brom Building Society
13 days ago
Hi Jayantilal, we're sorry to hear about the delays you experienced when updating your passbook. We appreciate you taking the time to leave your comments and we’ll share your feedback with the relevant team. Thanks - Julian
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Trusted Customer
Feefo Verified
14 days ago
Friendly service
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DH
Derek Honour
Feefo Verified
GBR
14 days ago
What Derek Honour said about West Brom Building Society:
Excellent
Excellent as always
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Trusted Customer
Feefo Verified
14 days ago
Very good 👍
Hyi l have been going to this building society for many years. And they are so lovely in there. Always very helpful and very friendly and polite. Its a joy to go there.🥰
Jo
West Brom Building Society
13 days ago
I’m so pleased to hear you’ve had such a positive experience over the years. It means a lot to know my colleagues have consistently been friendly, helpful and welcoming. Thanks for your continued support and I’ll share your lovely comments with the team. - Jo
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.