What Ann Routley said about West Brom Building Society:
Very helpful
The young lady on the counter (Amina *Personal information removed by Feefo*) was very helpful indeed, and she came from behind the counter to sit and help me set up a Standing Order on my iPhone.
Jo
West Brom Building Society
10 days ago
Hi Ann. It’s lovely to hear you received such good service and Amina was able to help you set up your Standing Order. Thanks for sharing your experience. - Jo
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Trusted Customer
Feefo Verified
12 days ago
Fed up answering this question
I have given you five stars, don't waste my time by asking for more info.
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Trusted Customer
Feefo Verified
13 days ago
Helpful staff
Friendly staff, very helpful. Took out a new lsa at the counter, dead easy. My bank only does online lsa's now.
Ellena
West Brom Building Society
12 days ago
It’s wonderful to hear how helpful and friendly my colleagues were when you visited us recently. I’m so pleased it was straightforward for you to open your new ISA. I’ll be sure to pass your kind words on to them. Thanks – Ellena.
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Trusted Customer
Feefo Verified
13 days ago
West Brom building society and
The service was very professionally dealt with and what i called for was solved.
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Trusted Customer
Feefo Verified
13 days ago
Knoweldgeable and advised and sorted out our request.
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Trusted Customer
Feefo Verified
13 days ago
Perfect.
Excellent in every way.
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RT
Robert Taw
Feefo Verified
13 days ago
What Robert Taw said about West Brom Building Society:
Phone contact
First telephone contact with staff member, very efficient polite man gave me all the information I needed
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DB
David Barnard
Feefo Verified
GBR
13 days ago
What David Barnard said about West Brom Building Society:
The Society Listened
This is the second recent review I have done on West Bromwich Building Society. To cut a long story short I nearly had a bad experience with the Society and told them so in my first review. But...
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Jo
West Brom Building Society
11 days ago
Thanks David, for taking the time to leave your feedback. While mistakes can happen, what really matters is how they’re put right. I’m glad we were able to restore your confidence in us. I’ll make sure your kind words and thanks are shared with everyone involved. - Jo
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GD
Graham Davies
Feefo Verified
GBR
13 days ago
What Graham Davies said about West Brom Building Society:
Staff always helpful
When you go into west brom the staff are always nice friendly helpful and always help with any enquiries you may have
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PT
Paul Taylor
Feefo Verified
GBR
13 days ago
What Paul Taylor said about West Brom Building Society:
Top advice and help
Bromsgrove branch always helpful and knowledgeable….family been there since 70s
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.