What Stephen Skeldon said about West Brom Building Society:
Friendly staff who give a excellent service
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Trusted Customer
Feefo Verified
14 days ago
Unexpectedly good having read trustpilot reviews
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EH
Enid Hinton
Feefo Verified
GBR
14 days ago
What Enid Hinton said about West Brom Building Society:
Friendliest!
As always very friendly and efficient!
Staff are always helpful and cheerful!
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Trusted Customer
Feefo Verified
14 days ago
Prompt, staff were friendly and knowledgeable
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CD
Charles Walters-Davies
Feefo Verified
GBR
16 days ago
What Charles Walters-Davies said about West Brom Building Society:
Best branch
Such a lovely friendly and helpfull. Staff.
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TB
Tessa Thomas-Brennan
Feefo Verified
GBR
16 days ago
What Tessa Thomas-Brennan said about West Brom Building Society:
Very helpful and patient telephone staff.
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Trusted Customer
Feefo Verified
16 days ago
A Wonderful Experience and Time Well Spent
Went in on spec to arrange a visit to open an account. To my surprise was allowed to open an account straight away - no waiting - no appointment. The lady cashier could not have been more helpful,...
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Jo
West Brom Building Society
14 days ago
Thanks for sharing your experience. I’m so pleased we could open an account for you straightway. It’s great to hear my colleague was helpful and knowledgeable making the process quick and easy. I’ll pass on your kind words. - Jo
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Trusted Customer
Feefo Verified
17 days ago
Opening Times
The service i received was great and the staff are lovely. The downside to the service is the opening times 9.15am to 2pm. It is not open long enough hence why I gave sn average score
Gemma L
West Brom Building Society
14 days ago
It's great to know you're happy with the service you received. I'm sorry you're disappointed with our branch opening hours. They're regularly reviewed and I’ll share your feedback with the relevant team. - Gemma L.
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Trusted Customer
Feefo Verified
17 days ago
Helpful and selfless
Although WestBrom no longer offered the product I needed, they helped guide me on how to transfer my account without penalty.
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Trusted Customer
Feefo Verified
17 days ago
Spoke to a helpful young lady - but had difficulty getting through to a person on the telephone.
Over the years I have been happy with West Brom. If asked by someone I would give my experience. I do...
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Ellena
West Brom Building Society
12 days ago
It's great to know my colleague was able to help. I'm sorry to hear you had difficulty getting through to us by phone. I appreciate you taking the time to leave feedback and will pass your comments to the relevant team. Thanks - Ellena.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.