I was having technical issues with the website which it turns out were genuine and not at my end. The agent I spoke to was very polite, professional, efficient and reassuring. The issue was resolved....
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Gemma G
West Brom Building Society
3 months ago
Thanks for taking the time to leave your wonderful feedback. I’m pleased your issue was resolved quickly and our agent was able to provide reassuring support. Your comments will be shared with the team. – Gemma G.
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Trusted Customer
Feefo Verified
3 months ago
Very helpful and clear on both occasions and very nice to speak to . Knew what we wanted to do and helpful in getting us there
0
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Trusted Customer
Feefo Verified
3 months ago
The West Brom have been very helpful in relation to my wife's death last year both my wife and I had significant ISAs with the West Brom and the Welshpool have given the advice needed to transfer ISA...
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Julian
West Brom Building Society
3 months ago
I’m so sorry for your loss. I’m pleased to hear my colleagues in Welshpool branch looked after you and were able to give you the information you needed about your ISA transfer. I’m glad to hear our interest rates have been competitive for you. Thanks- Julian
Trusted Customer
3 months ago
Thank you for your response
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ML
Michael Lavin
Feefo Verified
GBR
3 months ago
What Michael Lavin said about West Brom Building Society:
Friendly staff always there to help and support plus give advice 👍 Thumbs up nice people
0
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Trusted Customer
Feefo Verified
3 months ago
Awaiting requested withdrawal slips. Wish they could be sent automatically when withdrawal takes place.
Laj
West Brom Building Society
3 months ago
I’m sorry to hear you’ve had to wait for the withdrawal slips. I’ll pass on your feedback to the relevant department. If you need any further support please call our Customer Services team on 0345 241 3785. Thanks-Laj.
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Trusted Customer
Feefo Verified
3 months ago
Everything ok
No problem
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Trusted Customer
Feefo Verified
3 months ago
Rude staff
Gemma L
West Brom Building Society
3 months ago
I'm sorry to hear you feel this way. To allow us to better understand your experience, please give our Customer Care team a call on 0345 241 0607 or email customercare@westbrom.co.uk. - Thanks Gemma L
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Trusted Customer
Feefo Verified
3 months ago
I have only been a customer for a year and have found the manager and staff very helpful friendly approachable and knowledgeable
5 star
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KM
Kerry Marsh
Feefo Verified
3 months ago
What Kerry Marsh said about West Brom Building Society:
Excellent
Excellent customer service by all the team and branch manager, so helpful and always happy. Please keep this branch open.
0
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Trusted Customer
Feefo Verified
3 months ago
Good
I have always been pleased with the service by all the staff. Regards Peter A
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.