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West Brom Building Society Reviews

https://www.westbrom.co.uk/

EXCEPTIONAL

Service

4.7

4,306

627

5,184

ratings over the past year

Displaying all 12,116 reviews

Trusted Customer

Feefo Verified

3 months ago

A good experience

Always helpful and cheerful staff. Offer me things like loop system as I'm hard of hearing.

Laj

West Brom Building Society

3 months ago

Thanks for your kind words. I’m pleased to hear my colleagues are always cheerful and the hearing loop system is helpful for you. -Laj

Sarah Harris

Feefo Verified

GBR

3 months ago

What Sarah Harris said about West Brom Building Society:

Great service

Good efficient service - staff always pleasant and welcoming

Satnam Dhinsa

Feefo Verified

GBR

3 months ago

What Satnam Dhinsa said about West Brom Building Society:

Professional friendly stuff

Stuff are always brilliant highly recommend

Christine Doogan

Feefo Verified

GBR

3 months ago

What Christine Doogan said about West Brom Building Society:

Efficient and pleasant staff

Jacqueline Deithrick

Feefo Verified

GBR

3 months ago

What Jacqueline Deithrick said about West Brom Building Society:

1st class

1st class. Janie was most helpful

Trusted Customer

Feefo Verified

3 months ago

Excellent service

Excellent service from Holly

Trusted Customer

Feefo Verified

3 months ago

Poor communication

Of four similar organizations I have dealt with recently about a LPA only the West Brom have not delivered !

Gemma G

West Brom Building Society

3 months ago

I’m sorry to hear you’ve experienced some issues with your LPA. I’m going to ask a colleague to call you to discuss this further. Thanks – Gemma G.

Trusted Customer

Feefo Verified

3 months ago

unnecessary lengthy process to open an account online when already a cust

Poor although already a customer had to go through long process to open a new account . Wasn't instant but 3to5 working days

Gemma G

West Brom Building Society

3 months ago

Thanks for taking the time to leave us your feedback. I’m sorry the process wasn't as quick as you’d have liked. I’ve checked your application and can see it was opened within our timescales given. We're continuing to invest in our online experience, and I’ll pass your comments on to the relevant team. If you’d like to talk about this further, please give our Customer Care team a call on 0345 241 0607 or email to customercare@westbrom.co.uk. – Gemma G.

Trusted Customer

Feefo Verified

3 months ago

Interest statements

Excellent Service

Michael Williams

Feefo Verified

GBR

3 months ago

What Michael Williams said about West Brom Building Society:

Account information

Very helpful

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