Opened new account with West Brom as a Power of Attorney. Usual identification proof required as expected but all handled well and West Brom staff seemed helpful and friendly.
Jo
West Brom Building Society
3 months ago
Thanks for taking the time to share your experience. I’m pleased to hear you found opening a new account as Power of Attorney straightforward and my colleagues made the process as easy as possible while completing all the necessary checks. - Jo
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Trusted Customer
Feefo Verified
3 months ago
good old fashioned service
staff are pleasant, knowledgeable and always do their best for you
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CR
Carl Rhodes
Feefo Verified
GBR
3 months ago
What Carl Rhodes said about West Brom Building Society:
Easy to talk to and very helpful
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Trusted Customer
Feefo Verified
3 months ago
Top class
Always competitive, great customer srrvice.
Easy access to local branches conveniently located in the area.
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AD
Ann Dalton
Feefo Verified
GBR
3 months ago
What Ann Dalton said about West Brom Building Society:
All call handlers should be like those at Websave.
It was great. I called to request a tax certificate on my Websave account and my call was answered after just a few rings. The man who answered (Tom) sounded friendly and professional, he spoke...
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GY
Geoffrey Yates
Feefo Verified
GBR
3 months ago
What Geoffrey Yates said about West Brom Building Society:
Efficient
Went in to see if we needed an appointment to open an isa but they did it straight away. Very efficient
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MW
Margarita Williams
Feefo Verified
GBR
3 months ago
What Margarita Williams said about West Brom Building Society:
Visit to branch
Fast efficient service. Friendly staff. Always welcoming.
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Trusted Customer
Feefo Verified
3 months ago
Good service
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NP
Nigel Purchase
Feefo Verified
GBR
3 months ago
What Nigel Purchase said about West Brom Building Society:
Cheerful staff
Cashier very informative and helpful. And very cheerful
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.