Very personable and effective, quite refreshing in the current reality of never ending phone menus and AI
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DP
Desmond Pennicooke
Feefo Verified
GBR
2 months ago
What Desmond Pennicooke said about West Brom Building Society:
Credit where Credit in due
Fantastic staff, gave me all the information about the services I needed to invest. Well done to all that staff at the northfield branch.
They are a credit to you business.
Ellena
West Brom Building Society
2 months ago
Hi Desmond, I’m delighted to hear about your recent branch visit and how fantastic the staff were. It’s great to know you were given all information you needed. I’ll be sure to pass your kind words on to my colleagues. Thanks – Ellena.
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Trusted Customer
Feefo Verified
2 months ago
Excellent
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Trusted Customer
Feefo Verified
2 months ago
Efficient and helpful service.
Very efficient service with extremely helpful and pleasant people. Would recommend the building society to anyone.
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Trusted Customer
Feefo Verified
2 months ago
Knowledgeable and helpful
Answered all questions for me
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Trusted Customer
Feefo Verified
2 months ago
Friendly knowledgeable staff didn't have to wait long as all stations had staff on
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Trusted Customer
Feefo Verified
2 months ago
Staff very friendly and caring
Staff in the branch I use are very friendly and helpful
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Trusted Customer
Feefo Verified
3 months ago
Not quite 100% happy but ok in the end
I was trying to register my father's power of attorney. The staff were very friendly and helpful.
The only part of the experience that was not very good was the document upload portal.
I was sent a...
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Ellena
West Brom Building Society
2 months ago
It's great to hear my colleagues were friendly and helpful. I'm sorry for the issues you've experienced when uploading your documents to us. I can understand your frustration and will pass on your feedback to the relevant team. Thanks - Ellena.
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Trusted Customer
Feefo Verified
3 months ago
Excellent - quirk to have call answered and person you helped me was polite, knowledgeable and resolved my query around ISAs.
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Trusted Customer
Feefo Verified
3 months ago
Patience wins in the end
I was unable to generate a one-time passcode online to my smart phone. First and second ladies told me to do it again (with no success) but third managed to complete closure of my small deposit...
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.