Did what we wanted, a bit like following a pre arranged system
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Trusted Customer
Feefo Verified
2 months ago
very helpful great customer service
excellent
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Trusted Customer
Feefo Verified
2 months ago
Swift and efficient service from an in - branch adviser.
I was able to have a transaction confirmed from last week in branch.
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Trusted Customer
Feefo Verified
2 months ago
Always a friendly service
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KV
Kirit Visavadia
Feefo Verified
GBR
2 months ago
What Kirit Visavadia said about West Brom Building Society:
Good understanding and communication
Good service
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Trusted Customer
Feefo Verified
2 months ago
Ease of completing my inquiry
Service received was very good and service I requested as addressed both professionally and friendly manner
Ellena
West Brom Building Society
2 months ago
I’m pleased to hear your recent enquiry was dealt with in a professional and friendly manner. Thanks for leaving feedback. – Ellena.
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Trusted Customer
Feefo Verified
2 months ago
Very professional
They where very understanding and really helpful with the problem
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Trusted Customer
Feefo Verified
2 months ago
Cradley Heath branch
Very helpful friendly professional staff went through all the options for my account with all imformation necessary. Thank you..
Ellena
West Brom Building Society
2 months ago
It’s great to hear your recent branch visit was up to our usual high standard and my colleagues went through all options with you. Thanks for taking the time to leave feedback. – Ellena.
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Trusted Customer
Feefo Verified
2 months ago
Been with WBBS since 1977 /1979
Had various services.
Friendly staff.
Jo
West Brom Building Society
2 months ago
Thanks for your continued loyalty, this means a lot to us. It’s lovely to hear you’ve used a variety of our services over the years and always found my colleagues friendly. - Jo
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Trusted Customer
Feefo Verified
2 months ago
The service was good, we got done everything that I went for.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.