What Emma Naylor said about West Brom Building Society:
West Brom branch Redditch
Friendly and helpful staff, all always willing to smile and chat. Always able to answer questions when raised.
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Trusted Customer
Feefo Verified
2 months ago
Opening new accounts
Regardless of going into a branch or using on-line services West Brom are always brilliant. The staff in the branches I use, Cradley Heath and Blackheath (Rowley Regis) are exceptional, always...
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Ian Gresty
Feefo Verified
GBR
2 months ago
What Ian Gresty said about West Brom Building Society:
Poor communication
Communication letter regarding account and interest not clear and interest rate changed only a few weeks after opening account not shown on letter!
Jo
West Brom Building Society
2 months ago
Hi Ian. Thanks for your feedback. I’m sorry you feel our recent letter wasn’t clear. I can see you’ve spoken to one of my colleagues about this and your feedback has been passed to the relevant team. - Jo.
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Trusted Customer
Feefo Verified
2 months ago
It’s easy
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GW
Gaynor Wells
Feefo Verified
GBR
2 months ago
What Gaynor Wells said about West Brom Building Society:
Always great service but now your opening hours are shorter it’s even more difficult for full time workers to get to you…
People also work on Saturdays so very awkward
Gemma L
West Brom Building Society
2 months ago
Hi Gaynor. I'm sorry to hear you're unhappy with our opening hours. I'll pass your feedback on to the relevant team. You can view and manage your account online, for more information click here: Savings Portal. Thanks - Gemma L.
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Nicholas Jabczynski
Feefo Verified
GBR
2 months ago
What Nicholas Jabczynski said about West Brom Building Society:
Visiting the Blackheath branch
Courteous and very helpful . Made my visit a positive experience.
Also was encouraging to see how many customers visited the branch why I was there
Ellena
West Brom Building Society
2 months ago
Hi Nicholas, it’s wonderful to hear your recent visit to branch was such a positive experience and how helpful and courteous the staff were. Thanks for taking the time to leave feedback. – Ellena.
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Trusted Customer
Feefo Verified
2 months ago
Average
Very good but really no advice on your investment s not best interest rates Better building society s with better rates
Laj
West Brom Building Society
2 months ago
Thanks for your feedback. I'm sorry to hear you're unhappy with our interest rates, they’re regularly reviewed by our Product team and I’ll pass your comments on to them. - Laj.
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Jacqueline Heath
Feefo Verified
GBR
2 months ago
What Jacqueline Heath said about West Brom Building Society:
Excellent and would definitely recommend WBBS
The phone was answered almost immediately which was good. Lianne was very efficient and professional and provided me with the request that I needed.
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Vanessa Biddle
Feefo Verified
GBR
2 months ago
What Vanessa Biddle said about West Brom Building Society:
Friendly staff polite and helpful
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DM
David Mogg
Feefo Verified
GBR
2 months ago
What David Mogg said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.