Spoke to two people neither could help and the automated service to set up online banking that they put me through to failed twice so I gave up not a good experience
Louise
West Brom Building Society
1 year ago
Thank you for your feedback and I’m sorry you’ve had a poor experience with our automated line. I’m going to ask a colleague to contact you to discuss your comments and help you through the process. Thanks, Louise
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Trusted Customer
Feefo Verified
1 year ago
Staff lovely, efficient & helpful
Always helpful, polite and very helpful .Cheerful. nothing too much trouble. Gives you confidence.
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Trusted Customer
Feefo Verified
1 year ago
good service
very polite friendly staff so easy to do transaxons better than the banks
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SW
Susan Williams
Feefo Verified
Oswestry
1 year ago
What Susan Williams said about West Brom Building Society:
Excellent
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Trusted Customer
Feefo Verified
1 year ago
counter service
Sedgley Office
Very friendly and professional staff always greet you with a smile and a little chat explain everything to you in detail
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LR
Linda Robinson
Feefo Verified
Redditch
1 year ago
What Linda Robinson said about West Brom Building Society:
Excellent service staff always pleasant friendly and helpful.
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Trusted Customer
Feefo Verified
1 year ago
Really helpful staff well done especially Sonia
The ladies from the savings department were very helpful when I was having difficulty with the automated pin registration equipment. It took several attempts, but we managed in the end.
Louise
West Brom Building Society
1 year ago
I’m sorry you experienced difficulties when registering for a PIN, and I’m glad that our colleagues could help you resolve the issue. Your kind words will be passed on to the team. -Louise
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Trusted Customer
Feefo Verified
1 year ago
A pleasant n reassured telephone conversation
Staff member was v patient as she listened to me (as I thought it's a scam at first n so did not want to contact WB building society until I was sent a replying email)
Staff member sounded friendly n...
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Trusted Customer
Feefo Verified
1 year ago
Good
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Trusted Customer
Feefo Verified
1 year ago
Only short ‘on hold’ when phoning.
When I rang with a query, the phone was answered pretty quickly…..no waiting on hold for ages. Absolute bonus!
Instructions on their website are clear too.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.