Me and my wife called in to if we could get a better interest rate on are savings after a short talk with the lady behind counter we opted ISA for a year which gave us doubled the interest rate we...
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Trusted Customer
Feefo Verified
1 year ago
Excellent customer service
Telephone customer service agents are knowledgeable and really try to find answers and solutions.
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KS
Karen Smith
Feefo Verified
B91 1 QB
1 year ago
What Karen Smith said about West Brom Building Society:
A very helpful service from well informed staff.
Informative, polite and lovely staff.
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Trusted Customer
Feefo Verified
1 year ago
Customer Assistant very helpful and friendly.
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Trusted Customer
Feefo Verified
1 year ago
Friendly and efficient
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Trusted Customer
Feefo Verified
1 year ago
Brilliant Service
quick to answer the phone and gave the answer i needed.
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Trusted Customer
Feefo Verified
1 year ago
Problem logging in
Answered phone quickly, understood what was needed and gave helpful advice to resolve the problem.
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William Hughes
Feefo Verified
1 year ago
What William Hughes said about West Brom Building Society:
Extremely courteous, helpful and friendly. Recognised by name as local customers even though we don’t visit the Kings Heath Branch very often.
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Alice Harrison
Feefo Verified
West Bromwich
1 year ago
What Alice Harrison said about West Brom Building Society:
Very good as usual;
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Trusted Customer
Feefo Verified
1 year ago
Great Service, Friendly Staff.
Very friendly and efficient service as always. On this occasion it was *Personal information removed by Feefo* at the Oswestry branch. Actioned our transfer of some funds to our High Street Bank...
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.