What Valerie Sabin said about West Brom Building Society:
Very good
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DC
Denise Chambers
Feefo Verified
Wednesbury
1 year ago
What Denise Chambers said about West Brom Building Society:
Staff always pleasant and helpful
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ER
Edward Roberts
Feefo Verified
Studley
1 year ago
What Edward Roberts said about West Brom Building Society:
As above.
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Trusted Customer
Feefo Verified
1 year ago
Nic
Nice job
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Trusted Customer
Feefo Verified
1 year ago
Lack of tact and diplomacy
I felt I was questioned about my withdrawal without any tact and diplomacy. I understand that there is a company protocol to follow, but there should be a tact, maybe some staff just don't have it. ...
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Louise
West Brom Building Society
1 year ago
I’m sorry to read about your recent experience with us. As you’ve mentioned, our branch colleagues may ask additional questions about your transaction, to help protect you and your money. This should be done in a professional and friendly manner, and I’m sorry that on this occasion it wasn’t done this way. Your feedback will be shared with the team to help improve what they do. Thanks, Louise
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Trusted Customer
Feefo Verified
1 year ago
Very professional
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JA
Jayne
Feefo Verified
Tipton West Midlands
1 year ago
What Jayne said about West Brom Building Society:
Friendly at the West Bromwich Building Society.
I made a recent telephone enquiry. Easy process to negotiate automated service and to speak to an advisor who was friendly and attentive and dealt with enquiry as promised.
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Trusted Customer
Feefo Verified
1 year ago
Great team, great service, a pleasure to visit the office.
Very good, staff very positive, kind, thoughtful, helpful members of the team.
Very helpful suggesting a review of my yearly insurance, never embarrassed by asking security questions. I would rate...
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Michael Aspey
Feefo Verified
Ellesmere
1 year ago
What Michael Aspey said about West Brom Building Society:
Went into the branch, was seen an hour later and an ISA and bond were organised with no fuss.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.