I needed certificate of interest and was given information almost straight away
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Trusted Customer
Feefo Verified
2 months ago
Ida set up
Very informative and efficient as always very friendly
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Trusted Customer
Feefo Verified
2 months ago
The service one would hope for, answered all questions & didn’t rush me.
Young man who picked up the phone didn’t rush me. I was responding to a letter about account maturity. I hadn’t got an online account and he talked me through the way to achieve renewal by clicking...
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Julian
West Brom Building Society
2 months ago
Thanks for taking the time to leave such a lovely review. It's great to hear my colleague was able to guide you through the renewal process and answer all of your questions without rushing you. - Julian.
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Trusted Customer
Feefo Verified
2 months ago
Excellent service
Excellent service from Rep on phone
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Trusted Customer
Feefo Verified
2 months ago
Good service
Efficient and way to use
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LR
Lynda Regan
Feefo Verified
GBR
2 months ago
What Lynda Regan said about West Brom Building Society:
Exceptional service from an exceptional building society.
The young lady (sorry her name escapes me) was extremely helpful.
It’s so refreshing to be able to speak to someone immediately instead of having to listen to a list of options non of witch is the...
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Jo
West Brom Building Society
2 months ago
Thanks Lynda for sharing such wonderful feedback. It’s great to hear how impressed you were with the service you received and my colleague was able to help you. - Jo
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Trusted Customer
Feefo Verified
2 months ago
Well done
Always helpful on the phone
1
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AS
Andrew Stevens
Feefo Verified
2 months ago
What Andrew Stevens said about West Brom Building Society:
Kingswinford Branch
The staff and manager at the Kingswinford branch are fantastic they listen to exactly what you need and explain everything in a way that you can understand and they are always very welcoming
Gemma L
West Brom Building Society
2 months ago
Hi Andrew. We're delighted to hear you felt welcomed and well looked after at our Kingswinford branch. Thanks for sharing your experience. - Gemma L.
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Trusted Customer
Feefo Verified
2 months ago
Very helpful young lady, Amila, dealt with my query efficiently & promptly. She was polite & patient & knew exactly how to answer me.
Ellena
West Brom Building Society
2 months ago
It’s great to hear how helpful and polite Amilah was when she was dealing with your recent enquiry. I’ll be sure to pass your kind words on to her. Thanks – Ellena.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.