Friendly, knowledgeable and efficient service in branch. Lovely fresh and clean location with a supportive atmosphere.
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Trusted Customer
Feefo Verified
1 year ago
Personal service
Efficient, didn’t have to prove to a robot that I wasn’t a robot. Pity they reduced interest by 1% when bank rate only reduced by .25%!
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LI
Lindsey
Feefo Verified
Kent
1 year ago
What Lindsey said about West Brom Building Society:
Very helpful
Got through to a human being quickly and received professional yet friendly service, helped me with my query straight away. Good opening hours too!
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JG
Janet Gordon
Feefo Verified
Glasgow
1 year ago
What Janet Gordon said about West Brom Building Society:
First class
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Trusted Customer
Feefo Verified
1 year ago
Great service and open.
Served by 2 cashiers, both pleasant and polite and set up what I requested . Which helped me as my bank decided to shut Tuesdays without telling their customers.
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DS
David Sutcliffe
Feefo Verified
Wetherby
1 year ago
What David Sutcliffe said about West Brom Building Society:
Quick to answer the telephone, very clear English and excellent service.
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JM
Jean McKenzie
Feefo Verified
West midlands
1 year ago
What Jean McKenzie said about West Brom Building Society:
Perfect Choice
The counter staff provided a healthy knowledge of he BS services. He was caring and understanding with noticeable very good listen skills.
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PJ
Paul Jarvis
Feefo Verified
1 year ago
What Paul Jarvis said about West Brom Building Society:
Fantastic customer service
Customer service fabulous
All smart , beautiful, pretty and
Very helpful.
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AN
Arbinder Nagra
Feefo Verified
1 year ago
What Arbinder Nagra said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.