Review of the costs of paying off my Mortgage - and thinking of "Porting"
The people you speak to are always completely au fait with their product(s) and are always polite, personable and speak to you as if you were a friend rather than a client - a knowledgeable relative...
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Trusted Customer
Feefo Verified
1 year ago
customer service
customer adviser was very clear and informative. I do not hear very well and she adapted to that situation. When needed she consulted a colleague about a transfer into my ISA with you which she was...
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DF
David Fox
Feefo Verified
1 year ago
What David Fox said about West Brom Building Society:
The help I required was provided and more in an extremely pleasant manner
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Trusted Customer
Feefo Verified
1 year ago
Good Customer Service
Professional member of staff, polite and quick transaction over the counter.
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Trusted Customer
Feefo Verified
1 year ago
Problem solved but should not h ave happened1
The service I received was helpful. However, I should not have had to make contact. The reason for doing so was that I'd made an online account closure request, which had been accepted. ...
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Louise
West Brom Building Society
1 year ago
Thanks for your feedback and we’re sorry you received conflicting information about your transfer. I’ll share your feedback with the relevant team so the issue can be investigated. Thanks, Louise
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Trusted Customer
Feefo Verified
1 year ago
Fast and efficient. Nice that you still have a branch office I can visit
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Trusted Customer
Feefo Verified
1 year ago
Very good and helpful
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Trusted Customer
Feefo Verified
1 year ago
Very efficient!
Polite and helpful, dealt with my application for a new account/ transfer swiftly and knowledgeable.
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Trusted Customer
Feefo Verified
1 year ago
Very good and informative.
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AJ
Anthony Jarvis
Feefo Verified
Cumbria
1 year ago
What Anthony Jarvis said about West Brom Building Society:
Withdrawing funds, a slow frustrating experience
When trying to withdraw funds proved rather challenging, put on hold multiples times when they tried to get approval from manager for withdrawal. Call took 30 minutes.
Grace
West Brom Building Society
1 year ago
Thank you for your feedback. We apologise that the service wasn’t up to our usual high standard. We’ve reviewed your call and can understand your frustrations. We’ve identified where we can improve and will share this with the team involved. If you’d like to discuss this further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk - Grace.
AJ
Anthony Jarvis
1 year ago
Have since made another withdrawal and the process was easy and quick.
Thank-you
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.