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West Brom Building Society Reviews

https://www.westbrom.co.uk/

EXCEPTIONAL

Service

4.7

/5

5

4

3

2

1

4,315

627

99

53

99

5,193

ratings over the past year

Displaying all 12,116 reviews

Trusted Customer

Feefo Verified

2 months ago

Prompt service

All straightforward and prompt service

0

Trusted Customer

Feefo Verified

2 months ago

Waiting times

Very poor communications, was waiting well over a week when I was told they were working to 2 waiting days multiple times at the end of my completion.

Julian

West Brom Building Society

2 months ago

I'm sorry to hear you feel this way. If you'd like to talk about this further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks - Julian.

0

Trusted Customer

Feefo Verified

2 months ago

Excellent service.

Very pleased with *Personal information removed by Feefo* Branch Manager of west Brom building society cradley Heath. She took us in to a room where our meeting took place. She explained everything...

Laj

West Brom Building Society

2 months ago

I’m delighted to hear you were pleased with the service received from the branch manager. It’s great to know you were taken into a private room and everything was explained clearly throughout your meeting. I’ll be sure to share your feedback. Thanks-Laj

0

Trusted Customer

Feefo Verified

2 months ago

Although it took a long time over the telephone, you helpfully transferred my funds to Four Access Saver Account (Issue 6)

0

Trusted Customer

Feefo Verified

2 months ago

Help with account log in

Very helpful people at the other end of the phone.

0

Trusted Customer

Feefo Verified

2 months ago

Four Access Savings a/c

Excellent - assistant dealt quickly and properly with my enquiry. They agreed to transfer my Four Access Savings a/c Issue 2 to an Issue 6 a/c on the maturity of the Issue 2 a/c.

0

Trusted Customer

Feefo Verified

2 months ago

Absolutely amazing customer service, friendly and amazing staff. Any queries would be dealt with there and then, no hassle everything is straight forward.

0

Trusted Customer

Feefo Verified

2 months ago

Keep up the Good Work.

First Class.

0

TW

Tina Ward

Feefo Verified

2 months ago

0

Trusted Customer

Feefo Verified

2 months ago

Efficient and helpful

0

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