What Brian Hibbert said about West Brom Building Society:
Good basic service but a bit slow on communications.
Good basic service but a bit slow on communications.
Gemma L
West Brom Building Society
2 months ago
Hi Brian. I'm sorry to hear you feel this way about our communication. If you'd like to talk about this further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks - Gemma L.
0
Share
Trusted Customer
Feefo Verified
2 months ago
Excellent service good customer service and very helpful advice and polite 👍
0
Share
RS
Roger Shepherd
Feefo Verified
GBR
2 months ago
What Roger Shepherd said about West Brom Building Society:
Good service
Polite courteous and efficient
0
Share
DC
Derek Cook
Feefo Verified
GBR
2 months ago
What Derek Cook said about West Brom Building Society:
Nice staff
Very and and friendly staff
0
Share
Trusted Customer
Feefo Verified
2 months ago
60 Day notice
The agent was pleasant and knowledgeable. However, the inflexible policy as regards 60 day notice on a poor interest rate account was disappointing but I guess the agent was following policy!
Jo
West Brom Building Society
2 months ago
It’s great to hear my colleague was friendly and knowledgeable. Our interest rates are reviewed regularly, and the withdrawal period timescales are dependent on the type of account you have and detailed in the Account Specific Terms and Conditions. I’ll share your comments about this, with the relevant team. Thanks - Jo
0
Share
Trusted Customer
Feefo Verified
2 months ago
Helpful, careful and attentive Society staff
Wishing to investigate potential home buildings and contents insurance with the Society, and possible change from Admiral, I visited the Branch in Shrewsbury by prior appointment. The Manager was...
Read more
Laj
West Brom Building Society
2 months ago
Thanks for taking the time to share your feedback. I’m delighted to hear you found my colleagues helpful and attentive whilst exploring your buildings and contents insurance options. I’m pleased the visit met your expectations and the branch managers professionalism made a positive impression. I’ll be sure to pass on your comments. - Laj
0
Share
Trusted Customer
Feefo Verified
2 months ago
West Bromwich Building Society Review
Friendly and efficient.
0
Share
JW
John West
Feefo Verified
GBR
2 months ago
What John West said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.