Helpful, friendly, knowledgeable staff
Always willing to help.
Only thing I’d say is, the West Brom really need an app, which would be easier than keep having to log onto the web page.
Gemma L
West Brom Building Society
2 months ago
It's great to hear you find my colleagues helpful and knowledgeable. We're continuing to invest in our online experience, and I’ll pass your feedback on to the relevant team. Thanks - Gemma L.
1
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Trusted Customer
Feefo Verified
2 months ago
Great service
Really straightforward, they completed early so we were not waiting for the keys on handover day.
Payments were really clearly explained and the mortgage agreement came through quickly.
Ellena
West Brom Building Society
2 months ago
I’m so pleased to hear your recent house purchase was so straightforward. It’s great to hear everything was explained clearly and your documents arrived quickly. Thanks- Ellena.
1
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Trusted Customer
Feefo Verified
2 months ago
Excellent customer service
1
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HW
Harish Walji
Feefo Verified
GBR
2 months ago
What Harish Walji said about West Brom Building Society:
Account matured.
Hi. My account was matured so called to discuss. All went well and staff was very helpful 👍.
Telephone was answered in reasonable time and well spoken staff.
I find some calls are answered with...
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0
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DK
DK
Feefo Verified
GBR
2 months ago
What DK said about West Brom Building Society:
All good
Although I went through a broker for my mortgage it was all super simple and I have got clear and timely messaging from West Brom
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FW
Frances Wood
Feefo Verified
GBR
2 months ago
What Frances Wood said about West Brom Building Society:
Great Building Society!!
Very suppportive! Had a house fire and the morthage company went above and beyond to help me!
1
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RW
Richard Wiltshir
Feefo Verified
GBR
2 months ago
What Richard Wiltshir said about West Brom Building Society:
Unjustifiably low interest rate (<2/3 what I get in High St)
Service is great, staff are always friendly, informed and encouraging. However 2.1% compared to 3.25% at another high street instant access (not reg saver) is awful.
Yes, there’s an on-line option,...
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Jo
West Brom Building Society
2 months ago
Hi Richard. I’m pleased to hear you found the service up to our usual high standard. I’m sorry to hear you’re unhappy with our interest rates, they’re regularly reviewed by our Product Team and I’ll pass on your comments. Thanks - Jo
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Trusted Customer
Feefo Verified
2 months ago
Very friendly and efficient
1
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Trusted Customer
Feefo Verified
2 months ago
Very unpolite and cruel because I was trying to sign and they were being rude to me I suffer from mental health issues and have had 2 major heart attacks and have diabetes and depression
Gemma G
West Brom Building Society
2 months ago
I’m sorry to hear your experience wasn’t up to our usual high standards, I’m going to give you a call to discuss this further. Thanks – Gemma G.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.