What Virginia Dunn said about West Brom Building Society:
Well done and Thank You!
Friendly and professional/proficient service from the colleague who dealt with my query.
0
Share
Trusted Customer
Feefo Verified
2 months ago
It took me several attempts to transfer my money into a new account
Laj
West Brom Building Society
2 months ago
I’m sorry to hear about your recent experience. If you’d like to talk about this further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks - Laj.
0
Share
Trusted Customer
Feefo Verified
2 months ago
Requested a Statement of Interest for a matured savings bond
My telephone call was answered quickly, the service agent went through several security questions, remarked that we had the same birth date (or maybe she says that to everyone), understood what it...
Read more
0
Share
RC
Roger Coles
Feefo Verified
2 months ago
What Roger Coles said about West Brom Building Society:
Excellent
Very helpful and customer focused. Courteous and knowlegeable.
0
Share
Trusted Customer
Feefo Verified
2 months ago
When I went in to the West Brom Building Society the young lady was very friendly and polite and very helpful with the information I asked her about.
0
Share
Trusted Customer
Feefo Verified
2 months ago
75
Very nice staff service is good I got no problems I like it
0
Share
Trusted Customer
Feefo Verified
2 months ago
Excellent service
Excellent as usual family been customers for 50 odd years always very helpful
1
Share
Trusted Customer
Feefo Verified
2 months ago
simple transfer of matured funds to a different account without any problems. a very pleasant member of staff and information on other accounts offered readilly.
0
Share
BM
Bruce Meade
Feefo Verified
2 months ago
What Bruce Meade said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.