Delivery was on time but planter was damaged as it was not wrapped up
primrose-uk
Primrose
15 days ago
Thanks for your feedback, and I’m really sorry your planter arrived damaged. Please contact our customer care/returns team as soon as possible so we can arrange a replacement or suitable solution.
Product reviews
primrose-uk
Primrose
15 days ago
Thank you for taking the time to share this detailed feedback, and I’m really sorry the planter’s finish was so poor, especially given your professional experience and expectations. This isn’t the standard we aim for, and we truly appreciate you highlighting it so we can improve.
Date of purchase: 04/23/2026
0
Share
Trusted Customer
Feefo Verified
15 days ago
Fast excellent delivery
primrose-uk
Primrose
15 days ago
Thank you for your lovely feedback – we’re delighted you were pleased with the fast delivery!
Product reviews
Date of purchase: 04/09/2026
0
Share
Trusted Customer
Feefo Verified
15 days ago
as said before
Product reviews
primrose-uk
Primrose
15 days ago
Thanks for sharing this; I’m sorry the welding and alignment weren’t up to standard. Please email us with your order details and photos so we can look into this and try to put it right.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.