Thanks for letting us know – we understand how frustrating delivery issues with large items like hurdles can be. Please contact us directly so we can look into this and try to resolve it for you.
Product reviews
primrose-uk
Primrose
11 days ago
Thank you for taking the time to share this; I’m really sorry for the repeated delivery issues and the confusion with the unexpected panels. We appreciate your honesty in contacting us about the extra stock, and our team will be in touch via email to arrange collection and review the courier’s performance.
Thank you, Kathy – we’re so pleased you love your pot and had a smooth, efficient experience with us!
Product reviews
primrose-uk
Primrose
12 days ago
Thank you, Kathy – we’re delighted you found the perfect pot and that ordering and delivery were so straightforward. We really appreciate you taking the time to share your experience with us.
Always polite but don't always listen... more haste less speed. Said wire and poles delivered, hurdle not delivered yet had to endure screen shot of small package of wire being delivered as proof of...
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primrose-uk
Primrose
12 days ago
Thank you for the honest feedback and for your patience – I’m really sorry the delivery experience fell short, especially around the missing hazel hurdle and proof of delivery. Please email our team with your order details so we can investigate this with the courier and put things right.
Product reviews
primrose-uk
Primrose
12 days ago
Thank you for your honest feedback and for your past custom with us; I’m really sorry for the failed nominated delivery and the clear inconsistency with your postcode. This isn’t the standard we aim for, and your experience will be shared with our courier team so we can improve our delivery partnerships.
Very helpful and informative about when items would be back in stock and easy to contact via phone.
primrose-uk
Primrose
12 days ago
Thank you for your feedback and kind words about our team and phone support. We’ll use your comments about the basics to improve our products and overall service.
Product reviews
primrose-uk
Primrose
12 days ago
Thanks for taking the time to leave such detailed feedback. I’m sorry the planter arrived without instructions and that you had issues during assembly, but I’m glad you found it an affordable way to organise your plants – we’ll use your comments to improve our packaging and guidance.
online order placed, efficient dispatch and delivery.
primrose-uk
Primrose
12 days ago
Thank you for your order and lovely feedback – we’re delighted to hear your solar pond fountain arrived quickly and efficiently. 🌿💧
Product reviews
primrose-uk
Primrose
12 days ago
Thank you for sharing your experience and setup – using the detachable filter and a larger compatible panel as backup is a smart way to extend the life and reliability of your solar pump. If you ever need help choosing a replacement or troubleshooting, please email us with your pump’s product code and we’ll be happy to advise.
Thanks for your feedback. We’re sorry your experience wasn’t smooth, and we’ll use your comments to improve.
Product reviews
primrose-uk
Primrose
12 days ago
I'm really sorry your hazel hurdles arrived in such poor condition. Damaged items reported to us are replaced free of charge, or you can return them for a refund, so please email our customer care team with your order details so we can resolve this quickly.
primrose-uk
Primrose
12 days ago
We're really sorry your hurdles arrived late and damaged – that must have been very frustrating. Please contact our customer care team so we can arrange a return or replacement in line with our returns policy.
Thanks for your feedback and we're sorry the packaging let you down. We’ll pass this on to improve future orders; if anything arrived damaged, please contact our customer service team so we can help.
Product reviews
primrose-uk
Primrose
12 days ago
Thanks for taking the time to share this – I’m sorry about the poor packaging and damaged parts, but I’m glad our customer services team were able to sort a replacement quickly for you.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.