They don’t respond to emails quick enough. I had to telephone.
primrose-uk
Primrose
4 hours ago
Thanks for sharing your experience – we’re sorry for the delay in email responses and the inconvenience this caused you. We’ll use your feedback to improve our service and aim to respond much faster in future.
Product reviews
primrose-uk
Primrose
4 hours ago
Thank you for flagging this. Primrose provides to some third-party marketplace sellers, so if you have concerns about a specific seller claiming to be us, please contact our customer service team so we can look into it and advise you directly.
Business using customers as a free way to tip their business waste.
Pestering for reviews. I never give positive reviews, I am not an employee.
primrose-uk
Primrose
4 hours ago
Thanks for sharing your experience; we understand why you feel this way and we’re sorry to hear it. We’ll pass your comments on to the relevant team so we can review how we handle packaging and review requests in future.
Product reviews
primrose-uk
Primrose
4 hours ago
Thank you for taking the time to share this – I’m really sorry for the upset and inconvenience caused by the pallet delivery and how this was communicated. This isn’t the experience we want for our customers; please email our team with your order details so we can review what happened and look to put things right.
Very pleased with my purchase from Primrose. Excellent quality, price and amazing delivery time. Ordered and received the very next day. Highly recommend Primrose!
primrose-uk
Primrose
4 hours ago
Thank you so much for your lovely feedback and recommendation – we’re delighted you were happy with the quality, price and speedy delivery!
Product reviews
primrose-uk
Primrose
4 hours ago
Thank you so much for your lovely feedback and recommendation – we’re delighted you’re pleased with the quality, price and speedy delivery!
Thanks for your review. If there’s something specific you’d like help with or to discuss further, please reply here or email us so we can look into it for you.
Product reviews
primrose-uk
Primrose
1 day ago
Thanks for the positive feedback on the table, and for such a thoughtful suggestion about protecting the black toughened glass surface – I’ll make sure your comments are passed on to our product team for future improvement.
primrose-uk
Primrose
1 day ago
Thanks for taking the time to leave a review. If there’s anything we can help with when you do use your item, please let us know.
As above. Pallet dumped on us without warning. Cost £40 to have removed.
primrose-uk
Primrose
1 day ago
We’re really sorry to hear about your delivery experience and the extra cost you incurred. Please email our customer care team with your order details so we can look into what went wrong and try to make this right.
Product reviews
primrose-uk
Primrose
1 day ago
Thanks for sharing this, and I’m really sorry for the inconvenience and extra cost – we do state that some larger planters arrive on a pallet, but it’s clear this wasn’t communicated clearly enough to you and we’ll use your feedback to improve.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.