I’m really sorry to hear this, Roger. We try hard to get these things right – but I see we got it wrong this time; if you’re happy to email your details to info@primrose.co.uk, we’d like the chance to look into what went wrong and try to resolve it.
Thank you, Mark – we really appreciate your feedback and are glad you were happy with the speed and service.
Product reviews
primrose-uk
Primrose
3 months ago
Thanks for sharing your experience, Mark – it’s great to hear the repellent has kept the big spiders at bay, and I hope your new unit continues to do the same. 😊 If the old one is still under any guarantee from your purchase retailer, it may be worth contacting them about the strange noise.
Date of purchase: 05/27/2026
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3 months ago
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primrose-uk
Primrose
3 months ago
Thanks for your review and for shopping with us. If there’s anything specific you’d like help with, please let me know.
Product reviews
primrose-uk
Primrose
3 months ago
Thank you for your detailed feedback – I’m glad you’re happy with the product, but I’m sorry for the delivery and installation frustrations. We’ll use your comments about tracking, bank holiday delivery and installer delays to improve the service for future orders.
Thank you so much for your lovely feedback – we’re delighted you had such a good experience with our customer service!
Product reviews
primrose-uk
Primrose
3 months ago
Thanks, Justin – we really appreciate your lovely feedback and are glad our team could sort the damage quickly and get a perfect replacement to you. We look forward to helping you again in the future.
I can’t really comment on the service as I’m having to send the 2nd one back! The first arrived broken as not packaged correctly and the second is leaking!
primrose-uk
Primrose
3 months ago
We’re really sorry for the repeated problems with your order and the inconvenience this has caused. Please email our customer care team with your details so we can look into this urgently and work to put things right.
Product reviews
primrose-uk
Primrose
3 months ago
We’re really sorry to hear about the damage and now the leak, especially as this was a gift for your father and you’ve had problems twice. Please contact our customer care team with your order details so we can arrange a return/replacement or refund and get this resolved for you.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.