Hi Sheila, that’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else!
Product reviews
primrose-uk
Primrose
3 months ago
Thank you so much for your lovely feedback, Sheila – we’re delighted to hear you’re enjoying your new luxury garden set and that delivery and ordering were so smooth. 🌿
Covered previously.
Customer Services is in South Africa, and there was a complete disconnect between them and The UK.
primrose-uk
Primrose
3 months ago
I’d like to apologise; this is not the sort of service we expect you to experience. If you’re happy to email us at info@primrose.co.uk with your details and a reference to this review, we’d really like the chance to put things right.
Thanks, Jules – we’re really pleased to hear your new garden furniture arrived so quickly! 🌿 If you have any photos of it in your garden, we’d love to see them.
Product reviews
primrose-uk
Primrose
3 months ago
Thank you so much for your lovely feedback and recommendation, Jules – we're delighted you’re happy with your new garden furniture and the speedy delivery! We really appreciate you choosing us and look forward to helping you again in future.
Thank you so much for your lovely feedback – we’re delighted you’re happy with both the water feature and our service.
Product reviews
primrose-uk
Primrose
3 months ago
Thank you so much for your lovely feedback – we’re delighted you’re enjoying the sound and look of the water cascading, and that you feel it’s good value for money.
Date of purchase: 05/26/2026
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Trusted Customer
Feefo Verified
3 months ago
Very good and quick customer service
primrose-uk
Primrose
3 months ago
Thanks for the lovely feedback! Here at Primrose we work hard to give great service, so it’s great to hear this.
Product reviews
primrose-uk
Primrose
3 months ago
Thank you for your feedback and kind words about the water feature and our service. I’m sorry the instructions were misleading and caused frustration – we’ll review and improve them, and if you’d like to share more details, please email our customer care team so we can pass this on.
Date of purchase: 05/26/2026
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SL
Sean Lafferty
Feefo Verified
GBR
3 months ago
What Sean Lafferty said about Primrose:
100 %
primrose-uk
Primrose
3 months ago
Hi Sean. Thanks for the 100% rating – that’s a fantastic review, so thanks!
Product reviews
primrose-uk
Primrose
3 months ago
I’m glad to hear you’re doing okay, Sean, and I hope things keep looking up for you. 🌱 If there’s anything we can help with regarding an order or a product, just let me know.
Thanks for your feedback – I’m glad your refund was handled promptly, but I’m sorry the item’s quality wasn’t up to standard and we’ll use your comments to help us improve.
Product reviews
primrose-uk
Primrose
3 months ago
Thanks for sharing your experience and I’m really sorry the product arrived damaged, but I’m glad our customer service team were able to resolve it quickly with a full refund.
Website easy to use, named delivery date a real bonus.
primrose-uk
Primrose
3 months ago
Thank you so much for your lovely feedback – we’re delighted you found the website easy to use and that the named day delivery worked well for you.
Product reviews
primrose-uk
Primrose
3 months ago
Thanks so much for the lovely feedback, Paul – I’m glad you’re happy overall and found ordering and named day delivery easy, and I’ll make sure your suggestions about the LED position and pre-cut tube are passed on to our product team.
primrose-uk
Primrose
3 months ago
Thank you for your feedback, we're really pleased to hear everything arrived exactly as you ordered.
Efficient speedy service with excellent protective packaging.
primrose-uk
Primrose
3 months ago
Thank you for your lovely review – we’re delighted you’re pleased with the wall fountain and our speedy, well-packaged delivery.
Product reviews
primrose-uk
Primrose
3 months ago
Thank you for your lovely feedback – we’re delighted to hear you’re so impressed with the quality and relaxing sound of the water flow. Enjoy your new feature!
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.