Ordered and delivered so actual customer service not tested. It will be if the awful quality 75cm sphere proves not fit for purpose once installed. Only at that point can you test how good a company...
Read more
primrose-uk
Primrose
3 months ago
Thanks for sharing your thoughts – you’re absolutely right that problems can happen and it’s how they’re handled that matters. All our products come with at least a one‑year warranty, and if you do have any issues with your 75cm sphere, please contact our customer care team so we can help.
Product reviews
primrose-uk
Primrose
3 months ago
Thanks for sharing this – I’m sorry the 75cm sphere hasn’t met your expectations. The stainless steel is designed to be lightweight but it shouldn’t feel unsafe, so please email our customer care team with your order details so we can look into this and discuss options.
Excllent support despite the failure of a total of 3 transformers. Primrose have been great
primrose-uk
Primrose
3 months ago
Thank you so much for your lovely feedback, Mr Croft – we really appreciate your patience and are delighted our team could get everything sorted for you.
Product reviews
primrose-uk
Primrose
3 months ago
Thanks, Murray – we’re really pleased you love the spheres and pumps, but we’re sorry about the repeated transformer issues. We appreciate you highlighting this and will pass your comments to our product team for review.
Date of purchase: 05/29/2026
0
Share
GP
GAYNOR POWELL
Feefo Verified
GBR
3 months ago
What GAYNOR POWELL said about Primrose:
Just what I was looking for. Very good service
primrose-uk
Primrose
3 months ago
Glad to be of service, Gaynor, and thanks for the great review – we hope to assist you again soon!
Product reviews
primrose-uk
Primrose
3 months ago
Glad to be of service, Gaynor, and thanks for the great review – we hope to assist you again soon!
Absolutely first class! I will definitely buy again, many thanks.
primrose-uk
Primrose
3 months ago
Thank you so much for your lovely feedback – I’m delighted you’re so pleased with your purchase and we really appreciate you choosing us again in future.
Product reviews
primrose-uk
Primrose
3 months ago
That’s a fantastic review, thanks Joan. We’re delighted you’re so happy with your statue and the service you received – we hope you’ll shop with us again soon!
Hi Paul, that’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else!
Product reviews
primrose-uk
Primrose
3 months ago
Thanks, Paul – we’re so pleased we could quickly sort the damaged mirror and that you’re happy with it; we really appreciate you choosing us and look forward to helping you again.
Primrose sent emails of delivery and delivered within a week. It is only the product gate that lets it down. The product is light weight but a lot cheaper than estate fencing which was an alternative...
Read more
primrose-uk
Primrose
3 months ago
Thanks for your balanced feedback and for choosing us; I’m glad delivery went smoothly, but I’m sorry the gate design hasn’t fully met your expectations. We really appreciate your comments on the product and will pass them on to our buying team for review.
Product reviews
primrose-uk
Primrose
3 months ago
Thanks for sharing such detailed feedback – we're pleased delivery and installation went smoothly, but we're sorry the gates and latch position aren’t quite as expected. Your comments about dog‑proofing and alignment are really helpful; please email our team with your order details so we can look into options to improve this for you.
primrose-uk
Primrose
3 months ago
Thank you for such a detailed and positive review – it’s great to hear delivery went smoothly and that you found the fencing easy to install yourself. Your practical solutions for the slope and the gate alignment sound very sensible, and we really appreciate you sharing them.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.