Thanks for your feedback, Tracey – I’m glad you were happy with the service, but I’m sorry the water pump disappointed you. Please contact our customer care team so we can look into the item and discuss options for a return, replacement or refund.
Product reviews
primrose-uk
Primrose
3 months ago
I’m really sorry to hear how disappointed you are with your light, Tracey. This doesn’t sound right, so please email our team with your order details so we can look into a replacement or refund and help resolve this for you.
The telephone people were very good and tried to help as much as they could.
They cannot send one mirror at a time and don’t know when the other one will arrive. Very frustrating for us. We require...
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primrose-uk
Primrose
3 months ago
I’m really sorry for the frustration with the packaging and split delivery, especially after you’d arranged someone to fit the mirrors. Could you email us at info@primrose.co.uk with your order details so we can look into this and see what we can sort out for you?
Product reviews
primrose-uk
Primrose
3 months ago
Thank you for taking the time to share this; I’m really sorry for the breakages, the difficulty disposing of the glass, and that you’re still waiting on two mirrors. Please email our team with your order details so we can review what’s happened with the remaining mirrors and get this resolved for you.
Date of purchase: 06/15/2026
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Trusted Customer
Feefo Verified
3 months ago
Excellent
primrose-uk
Primrose
3 months ago
Thanks so much for the lovely feedback! Here at Primrose we work hard to give great service, and I hope this means you’ll shop with us again.
Product reviews
Date of purchase: 06/01/2026
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CH
C. H.
Feefo Verified
GBR
3 months ago
What C. H. said about Primrose:
Super fast delivery, thanks.
primrose-uk
Primrose
3 months ago
Thank you for your feedback — we’re delighted your order arrived so quickly!
Product reviews
primrose-uk
Primrose
3 months ago
Thank you for your lovely feedback – we’re so pleased the cats are staying away, the birds are back, and that your order arrived so quickly!
Date of purchase: 06/01/2026
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Trusted Customer
Feefo Verified
3 months ago
Poor.
primrose-uk
Primrose
3 months ago
Thanks for sharing this. We try hard to get things right – but we clearly let you down this time and I’m sorry; your feedback will help us improve.
Product reviews
primrose-uk
Primrose
3 months ago
I can only apologise for what was clearly an unacceptable experience. If you’re happy to send us your contact details and order number to info@primrose.co.uk, we’d really like the chance to look into this and resolve it for you.
Date of purchase: 05/26/2026
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Trusted Customer
Feefo Verified
3 months ago
Very quick delivery!
primrose-uk
Primrose
3 months ago
Thank you for your feedback – we’re delighted to hear your order arrived so quickly!
Product reviews
primrose-uk
Primrose
3 months ago
Thank you so much for your lovely feedback – we’re really glad you like it! 🌿
Date of purchase: 06/13/2026
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Trusted Customer
Feefo Verified
3 months ago
Great price and quick delivery
primrose-uk
Primrose
3 months ago
Thank you for your lovely feedback – we’re really pleased you were happy with the price and delivery!
Product reviews
primrose-uk
Primrose
3 months ago
Thank you for your lovely feedback – we’re delighted you found it easy to assemble, great value and quickly delivered!
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.