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Petplan Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 72,599 reviews

Mrs Emma Taylor

Feefo Verified

1 month ago

Date of purchase: 07/23/2026

Trusted Customer

Feefo Verified

1 month ago

Easy online application

Date of purchase: 07/26/2026

Trusted Customer

Feefo Verified

1 month ago

Quick and Easy

Very clear to understand different policies. Website easy to use. Had four weeks free insurance for my puppy which carries on to my new lifetime policy. Quick and easy.

Date of purchase: 07/26/2026

Mrs Elaine Clowrey

Feefo Verified

GBR

1 month ago

What Mrs Elaine Clowrey said about Petplan:

Great service again from Petplan!!

Excellent service as usual - the advisor i spoke to couldn't have been more helpful when I was setting up insurance for a new feline member of the family. He even explained about a discount i was...

Date of purchase: 07/21/2026

Trusted Customer

Feefo Verified

1 month ago

Vet bills are expensive !

My 7yr old cat , who had previously had great teeth, needed dental work... huge cost, investigate insurance. Most don't cover dental work, others won't cover preexisting conditions. Petplan will...

Date of purchase: 07/21/2026

Trusted Customer

Feefo Verified

1 month ago

I was happy to have been accepted on the pet plan for my cat.

Because the form I filled in online for my plan for my cat was so easy I got accepted straight away all the questions were straight forward it has put my mind at ease knowing that my cat will get...

Date of purchase: 07/21/2026

Trusted Customer

Feefo Verified

1 month ago

Awful

Absolutely AWFUL I took out for my boy he was sadly hit by a car we didn’t know this, they refused to pay out despite his injuries that the vets can’t operate on due to them being risky!

Gigi

Petplan

1 month ago

Hi, Thank you for your review. I'm so sorry to hear this, this isn't our usual standard. I can see that your claim is still being assessed and we're within our usual timeframes for first claimers. It can take up to 10 working days for first claims and can be delayed if we're missing any more information that is needed to continue with the assessment. If you'd like to discuss this in more detail, please email us at social@petplan.co.uk with your request, policy/claim number and pet's name. Thanks, Gigi - The Customer Service Team

Date of purchase: 07/20/2026

Trusted Customer

Feefo Verified

1 month ago

Five star

Fab customer service

Date of purchase: 07/25/2026

Trusted Customer

Feefo Verified

1 month ago

Thanks for explaining everything so well

Never used Petplan before and found them so helpfull .explained everything clearly .first-class .very polite ,nice manner and patient .spoke to John on my first call and Erin on my second call .Nice...

Date of purchase: 07/23/2026

Trusted Customer

Feefo Verified

1 month ago

I’m new to Petplan so I don’t know much about it yet

Gigi

Petplan

1 month ago

Hi, Thank you for choosing Petplan. We're thrilled to have you on board. If you ever have any questions or need help with anything, our team is always here for you. We're confident you'll love the peace of mind that comes with knowing your furry friend is covered. Thanks, Gigi - The Customer Service Team

Date of purchase: 07/21/2026