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Petplan Reviews

https://www.petplan.co.uk/

EXCEPTIONAL

Service

4.7

/5

Product

4.6

/5

5

4

3

2

1

2,395

295

73

31

78

2,872

ratings over the past year

Displaying all 72,601 reviews

Trusted Customer

Feefo Verified

1 month ago

Simple

Simple to pick the right cover level and complete online. We used them for a previous petbsomknow the claims process is quick

Date of purchase: 07/26/2026

0

MR

Mr Nicky Randle

Feefo Verified

1 month ago

Date of purchase: 07/22/2026

0

MG

Mrs Michelle Gale

Feefo Verified

GBR

1 month ago

What Mrs Michelle Gale said about Petplan:

Fantastic service

Very helpful staff , polite and courteous at all times , value for money and from previous experience the claim was settled quickly

Date of purchase: 07/23/2026

0

Trusted Customer

Feefo Verified

1 month ago

Very very poor, so many hidden extras that do not feature when getting an online quote. Getting a phone quote took nearly 2 hours about 3 times going back to actual insurer not what I expected.

Gigi

Petplan

1 month ago

Hi, Thank you for your review. I'm sorry to hear that your quote journey took longer than expected, it's not our usual standard and so I've logged this as feedback so we can improve on this service for our customers. If you'd like to discuss anything further with us, please email us at social@petplan.co.uk with your query, pet's name and policy number. Thanks, Gigi - The Customer Service Team

Date of purchase: 07/23/2026

0

MR

Mrs Caroline Rushton

Feefo Verified

GBR

1 month ago

What Mrs Caroline Rushton said about Petplan:

Clear and easy to understand

Date of purchase: 07/21/2026

0

Trusted Customer

Feefo Verified

1 month ago

Date of purchase: 07/22/2026

0

ML

Mrs Dawn Lambert

Feefo Verified

1 month ago

What Mrs Dawn Lambert said about Petplan:

Very good, easy to talk to someone to clarify- professional

Date of purchase: 07/22/2026

0

Trusted Customer

Feefo Verified

1 month ago

new customer

emails with links easy to follow

Date of purchase: 07/21/2026

0

Trusted Customer

Feefo Verified

1 month ago

The person I spoke to was very helpful after l explained my situation and she explained to me everything as we went through the insurance application very pleased with the way l was treated would...