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Petplan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/pet-plan-pet-plan | Feefo

Displaying all 69,706 reviews

Mr Sandy Taylor

Woodford Halse

3 hours ago

Date of purchase: 08/24/2025

What Mr Sandy Taylor said about Petplan:

It was quick and easy to do and settled quickly

Product reviews

Trusted Customer

1 day ago

Date of purchase: 08/18/2025

Quality care

Excellent,good value

Trusted Customer

1 day ago

Date of purchase: 08/05/2025

Do not sign up to Petplan

- Received wrong and bad advice on the phone - Took months to get my claim assessed, and it probably only got assessed because I followed up regularly - Lack of empathy: my claim was about a missing...

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Gigi

Petplan

1 day ago

Hi, Thanks for your review. We're sorry to hear this, I can see a complaint has been logged for you with regards to your recent claims experience with us, it sounds like we missed the mark here and I hope that you can come to a resolution with our team. If you have any questions, you can email us on social@petplan.co.uk with your pet's name and policy number and we'll get back to you. Thanks, Gigi - The Customer Service Team

Product reviews

Gigi

Petplan

1 day ago

Mrs Jane Hutchinson

Coventry

2 days ago

Date of purchase: 08/22/2025

What Mrs Jane Hutchinson said about Petplan:

Overall ,once Petplan were notified of problem with my dog, they solved it

Great service… everything was handled with the utmost efficiency and care

Product reviews

Mr David Ellesmore

Kidderminster

2 days ago

Date of purchase: 08/20/2025

What Mr David Ellesmore said about Petplan:

Poor service

Very poor service, your communication is terrible you won't respond to emails ,which due to my disability is my form of communication, 5 times I hsve emailed to cancel mu policy as I am no longer...

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Lindsay

Staffordshire

2 days ago

Date of purchase: 08/21/2025

What Lindsay said about Petplan:

Customer Friendly Quote & Policy Purchase Process

Very easy to access the website and obtain a quote. Very clear wording around cover and exclusions. Thoroughly recommend.

Trusted Customer

2 days ago

Date of purchase: 08/18/2025

straight forward to enrol.

Mrs Deanne Spring

Southampton

5 days ago

Date of purchase: 08/19/2025

What Mrs Deanne Spring said about Petplan:

Unknown clauses which can be added to your policy.

Disappointed with the fact that because my cat had recently had had an upset stomach due to eating something that didn't agree with her in a neighbours garden, a clause has been put in place that I...

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Chloe

Petplan

3 days ago

Hi Deanne, We are sorry to hear that you are considering cancelling the policy due to the exclusions placed. Exclusions are placed based on the information provided by you when you set up the policy and may be temporary or permanent depending on the condition/symptoms. Thank you for taking the time to share your thoughts and experience. If you would like to discuss this further please send us an email to social@petplan.co.uk with your pet's name and policy number. Thanks, Chloe - The Customer Service Team.

Mrs Deanne Spring

2 days ago

Hi Chloe Thank you for your response. Unfortunately, unless you are prepared to remove the clauses from the policy we have taken out with you for our cat, Pickles, we would like you to cancel our policy with immediate effect as this seems a huge clause to be set up on the policy just because our cat had eaten something that obviously didn't agree with her! It's like a human having a sickness bug & finding out that their private health insurance no longer will cover them for anything related to any stomach problems they may have in the future, crazy!!! Please let me know your response ASAP. Kind regards Deanne Spring

Gigi

Petplan

2 days ago

Hi Deanne, Thanks for your reply. I've emailed you from our Social inbox, if you could please reply to that email and we can continue with our discussion. Thanks, Gigi - The Customer Service Team

Mr Ian Church

1 month ago

Date of purchase: 07/14/2025

What Mr Ian Church said about Petplan:

Helpful and informative

Good helpful and informative with a friendly manner

Trusted Customer

3 days ago

Date of purchase: 08/24/2025

I have always insured my pet through Petplan. Not necessarily the cheapest but by far the most efficient and effective cover. With my last pet, unfortunately she had quite a few medical problems, ...

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