How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Petplan Reviews

https://www.petplan.co.uk/

EXCEPTIONAL

Service

4.7

Product

4.6

2,492

307

2,996

ratings over the past year

Displaying all 72,131 reviews

Trusted Customer

Feefo Verified

3 hours ago

New puppy

I have been with pet plan with my pre ious dogs that would be 26 years so it was a no brainer with my new puppy I have always had great service prompt payment with claims and no quibble with costs.

Date of purchase: 06/30/2026

Trusted Customer

Feefo Verified

5 hours ago

Date of purchase: 06/30/2026

Trusted Customer

Feefo Verified

5 hours ago

Never claimed before and all staff very helpful explaining how to do process very professional . Kept me informed of everything that was happening requards to the claims . When it came to payout no...

Date of purchase: 06/30/2026

Trusted Customer

Feefo Verified

5 hours ago

Reassuring

Everything was straight forward and explained well. I was able to select a plan which I was comfortable with and suitable for my pet.

Date of purchase: 06/30/2026

Trusted Customer

Feefo Verified

5 hours ago

Not great

Customer advisor wasn't very pleasant

Gigi

Petplan

4 hours ago

Hi, Thank you for review. I'm sorry to hear of the service you received. I've logged this as feedback to be relayed back to the agent. If you have any issues or queries, please don't hesitate to reach out to us at social@petplan.co.uk with query, your pet's name and policy number. Thanks, Gigi - The Customer Service Team

Date of purchase: 07/01/2026

Mr Paul Arkontopoulos

Feefo Verified

GBR

5 hours ago

What Mr Paul Arkontopoulos said about Petplan:

Petplan insurance worth a look

We received good service from Petplan with our last dog so went with them again with our new furry baby. The online policy booking seemed a bit of a faff, any time you clicked on a document to read...

Date of purchase: 07/05/2026

Trusted Customer

Feefo Verified

6 hours ago

I was very pleased to recieve such kindness when arranging cover for my Ella, I was fully advised of all services and was able to raise questions and was very pleased to be given choices of plan to...

Date of purchase: 06/30/2026

Trusted Customer

Feefo Verified

6 hours ago

Date of purchase: 06/29/2026

Trusted Customer

Feefo Verified

7 hours ago

Very helpful and put me at ease.

Date of purchase: 07/01/2026

Mrs Iona Scott

Feefo Verified

GBR

7 hours ago

What Mrs Iona Scott said about Petplan:

We pay a very high premium now our did is 14 but, she had recently been very unwell and I would say it’s worth every penny. Great service. No quibble. Thank you at a very difficult time.

Date of purchase: 06/30/2026