Hotels.com US is no longer an active Feefo customer
Displaying all 941,070 reviews
Trusted Customer
Feefo Verified
13 years ago
I would be nice if the 10% off deal time was extended. I usually miss it.
But…
I would be nice if the 10% off deal time was extended. I usually miss it.
But no problem with the booking itself
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Trusted Customer
Feefo Verified
13 years ago
My booking process was smooth, convenient
and easy to complete. I loved being able to compare…
My booking process was smooth, convenient
and easy to complete. I loved being able to compare properties, view images and also see the maps of the areas.
Hotels.com is always a breeze..
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Trusted Customer
Feefo Verified
13 years ago
the website is easy to use - the prices are good.
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Trusted Customer
Feefo Verified
13 years ago
I am a frequent user of the site, and have 2 major problems:
1) The cancellation process…
I am a frequent user of the site, and have 2 major problems:
1) The cancellation process is to involved. It should be clearer and not require a final confirmation step -- it should also use larger...
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Trusted Customer
Feefo Verified
13 years ago
It was easy to access and everything worked just great,
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Trusted Customer
Feefo Verified
13 years ago
It is always easy to use the website and the deals are incredible. Even though…
It is always easy to use the website and the deals are incredible. Even though I could have waited until closer to my trip I didn't want to miss the opportunities.
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Trusted Customer
Feefo Verified
13 years ago
Hotels.com was easy to use and very user friendly. Thank you.
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Trusted Customer
Feefo Verified
13 years ago
The website experience is great but I've had trouble when calling Customer Service.
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Trusted Customer
Feefo Verified
13 years ago
It is first time to book hotel in hotel.com, it is good for all information,…
It is first time to book hotel in hotel.com, it is good for all information, and book processing, but I do not have the experience for the real hotel stay.
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Trusted Customer
Feefo Verified
13 years ago
No problems so far with 10+ bookings, good on cancellations and price updates
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
