Hotels.com US is no longer an active Feefo customer
Displaying all 941,070 reviews
Trusted Customer
Feefo Verified
13 years ago
Booking the hotel is only half the experience, a smooth check in is the other…
Booking the hotel is only half the experience, a smooth check in is the other half. Get my feedback then... However, so far hotels.com has made booking flawless!
0
Share
Trusted Customer
Feefo Verified
13 years ago
The service was very good. I would recommend it to everyone.
0
Share
Trusted Customer
Feefo Verified
13 years ago
For Value Hotels.com is excellent but the website needs to be faster.
0
Share
Trusted Customer
Feefo Verified
13 years ago
Easy , great prices, great explanation of hotel details, clear communication for cancellation etc
0
Share
Trusted Customer
Feefo Verified
13 years ago
Most of my experiences have been great, except for my last check in. After driving…
Most of my experiences have been great, except for my last check in. After driving for 5 hours, the hotel did not have my reservation. Took 30 minutes before the issue was to be resolved, only after...
Read more
0
Share
Trusted Customer
Feefo Verified
13 years ago
We are a 5 star plus memebr and the customer service is excellent. I'd rather…
We are a 5 star plus memebr and the customer service is excellent. I'd rather use hotels.com than any other booking website. I've tried them all but hotels.com is the best. Even if a mistake is ours,...
Read more
0
Share
Trusted Customer
Feefo Verified
13 years ago
Easy to use website with great variety of hotels to choose from. Fast booking and…
Easy to use website with great variety of hotels to choose from. Fast booking and good customer service.
0
Share
Trusted Customer
Feefo Verified
13 years ago
I find the Hotels.com website very easy to use and rely on it for my business…
I find the Hotels.com website very easy to use and rely on it for my business and personal hotel stays.
0
Share
Trusted Customer
Feefo Verified
13 years ago
Always great customer service when we call, thanks!
0
Share
Trusted Customer
Feefo Verified
13 years ago
It is very easy to book through hotels.com and they have great customer service staff…
It is very easy to book through hotels.com and they have great customer service staff to help you when you need it.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
