Hotels.com US is no longer an active Feefo customer
Displaying all 941,070 reviews
Trusted Customer
Feefo Verified
13 years ago
Website had technical issues on the last few bookings. Yesterday, I made a non-refundable hotel…
Website had technical issues on the last few bookings. Yesterday, I made a non-refundable hotel booking. The booking was made in duplicate. It took me about 20 minutes on the phone to get one of...
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Trusted Customer
Feefo Verified
13 years ago
cheaper then Hotwire and more to choose from. thank you
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Trusted Customer
Feefo Verified
13 years ago
I have received no complaints from my clients regarding the facilities that I have booked for…
I have received no complaints from my clients regarding the facilities that I have booked for them.
I love the convenience of the ability to pay for their expenses, which alleviates the hassle for...
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Trusted Customer
Feefo Verified
13 years ago
Great service
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Trusted Customer
Feefo Verified
13 years ago
Very easy to switch hotels.... I would definitely recommend this site and look forward to…
Very easy to switch hotels.... I would definitely recommend this site and look forward to my next booking experience with them!
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Trusted Customer
Feefo Verified
13 years ago
redeeming the free nights is a joke. i have emailed customer service twice with no…
redeeming the free nights is a joke. i have emailed customer service twice with no reply to either email.
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Trusted Customer
Feefo Verified
13 years ago
The lady who assisted me was extremely helpful! I wish I could remember her name…
The lady who assisted me was extremely helpful! I wish I could remember her name but I cannot. She was very pleasent and extremly efficent in changing the 6 bookings for us
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Trusted Customer
Feefo Verified
13 years ago
It would help to have easier access to clear directions to the hotels.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
