Hotels.com US is no longer an active Feefo customer
Displaying all 941,070 reviews
Trusted Customer
Feefo Verified
13 years ago
Easy to use and rates are great
0
Share
Trusted Customer
Feefo Verified
13 years ago
The website is constantly changing. I liked the old website where I could search an…
The website is constantly changing. I liked the old website where I could search an address of a client and find the nearest hotel... now sometimes I can do that, sometimes I can't. I find it...
Read more
0
Share
Trusted Customer
Feefo Verified
13 years ago
Site is easy to use. Love being able to compare hotels from many companies at…
Site is easy to use. Love being able to compare hotels from many companies at one site. This was my second time booking through hotels.com and will be using them again next time I need to book a...
Read more
0
Share
Trusted Customer
Feefo Verified
13 years ago
Never used you before but did and quick and good prices
0
Share
Trusted Customer
Feefo Verified
13 years ago
It is frustrating that the filter doesn't remain activated when you return to the search…
It is frustrating that the filter doesn't remain activated when you return to the search list after viewing a hotel from the list.
0
Share
Trusted Customer
Feefo Verified
13 years ago
I booked a reservation in error on one reservation that was non-refunable non-cancellable. The agent went…
I booked a reservation in error on one reservation that was non-refunable non-cancellable. The agent went to bat for me and the hotel agreed as a courtesy to refund my money because I literally...
Read more
1
Share
Trusted Customer
Feefo Verified
13 years ago
Quick and easy to check prices, also I look at the reviews as well
1
Share
Trusted Customer
Feefo Verified
13 years ago
I love hotels.com. I am a loyal customer and only book through Hotels.com
2
Share
Trusted Customer
Feefo Verified
13 years ago
Fast and accurate ...
0
Share
Trusted Customer
Feefo Verified
13 years ago
It would be helpful if the people helping us could speak clear English. I had…
It would be helpful if the people helping us could speak clear English. I had trouble understanding the employee helping me.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
