Hotels.com US is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
13 years ago
I have never had any problems booking with hotels.com. I always book through you.
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Trusted Customer
Feefo Verified
13 years ago
It was good.
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Trusted Customer
Feefo Verified
13 years ago
Consistently the lowest price option when looking to book a hotel. Website and Smartphone App.…
Consistently the lowest price option when looking to book a hotel. Website and Smartphone App. are both very user friendly.
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Trusted Customer
Feefo Verified
13 years ago
I love the rewards program - makes me use Hotels.com every time. It is always quick…
I love the rewards program - makes me use Hotels.com every time. It is always quick and convenient when using Hotels.com to reserve hotel rooms.
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Trusted Customer
Feefo Verified
13 years ago
Parking was bad. Didn't have elevator to get to skywalk. Sign were not clear. The…
Parking was bad. Didn't have elevator to get to skywalk. Sign were not clear. The had to carry bag down the stairs to get to lobby. Rooms were not clearly marked. Overall stay besides that...
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Trusted Customer
Feefo Verified
13 years ago
I have used hotels.com frequently for several years and have always had a good experience. The…
I have used hotels.com frequently for several years and have always had a good experience. The one thing that would improve the service would be to have major public transportation shown on the hotel...
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Trusted Customer
Feefo Verified
13 years ago
The lady booked my hotel could not input my correct email address though i repeat…
The lady booked my hotel could not input my correct email address though i repeat word-by-word for 10 times.
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Trusted Customer
Feefo Verified
13 years ago
i called asking how was the quickest way to book 5 rooms and issue 5 separate…
i called asking how was the quickest way to book 5 rooms and issue 5 separate confirmations/charges even though only 1 credit card was being used. the other 4 people would need their own receipt to...
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Trusted Customer
Feefo Verified
13 years ago
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Trusted Customer
Feefo Verified
13 years ago
I forgot to ask for non smoking and I called back... and they changed my reservation…
I forgot to ask for non smoking and I called back... and they changed my reservation quickly...no problem... That is Good..
I also forgot to give them my Hilton Frequent number...or whatever you...
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
