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ExoticDirect Reviews | Customer Service Reviews for https://www.feefo.com/reviews/exotic-direct | Feefo

Displaying all 1,920 reviews

Trusted Customer

2 years ago

Date of purchase: 12/14/2022

Appreciate Exotic

Our furry companions and us as owners are very fortunate to have Exotic Direct as our insurance. Very understanding and quick to assist.

Lloyd Glater

ExoticDirect

2 years ago

Good Morning, Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you find our services so easy and quick to use. We wish you a wonderful Christmas! The Exotic Direct Claims Team.

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Trusted Customer

2 years ago

Date of purchase: 12/07/2022

They answer the mails and the claims were dealt quickly.

Lloyd Glater

ExoticDirect

2 years ago

Good Morning, Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you find our services so helpful and quick to use. Have a wonderful Christmas! The Exotic Direct Claims Team.

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Mrs Pauline Bidmade

Corbridge

2 years ago

Date of purchase: 12/07/2022

What Mrs Pauline Bidmade said about ExoticDirect:

Always prompt and helpful. They dealt directly with our vet.

Lloyd Glater

ExoticDirect

2 years ago

Good Morning Pauline, Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you find our services so easy and quick to use. Have a wonderful Christmas! The Exotic Direct Claims Team.

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Trusted Customer

2 years ago

Date of purchase: 12/07/2022

Would not be without this Insurance

So easy to use. We all want what is best for our pets and having this insurance means we can have it without worrying about huge vet bills.

Lloyd Glater

ExoticDirect

2 years ago

Good Morning, Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you find our services so easy to use. Have a lovely weekend and all the best, The Exotic Direct Claims Team.

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Trusted Customer

2 years ago

Date of purchase: 06/06/2022

I am Very happy

Gabriella

ExoticDirect

2 years ago

Hi there, Thank you so much for taking the time to leave a 5* review, we are so pleased you are happy. Have a lovely weekend and all the best, The Exotic Direct Claims Team.

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Trusted Customer

2 years ago

Date of purchase: 11/25/2022

Exotics Direct always courteous on the phone. Easy to submit claim and payment is always made promptly either to the vets or the client. Always very sympathetic also during the loss of your pet.

Gabriella

ExoticDirect

2 years ago

Hi there, Thank you so much for taking the time to leave such a lovely review. We were so sorry to hear about your little friend. We are pleased you have found our claims process prompt and easy. Have a lovely weekend, The Exotic Direct Claims Team.

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Trusted Customer

2 years ago

Date of purchase: 11/28/2022

First Class

Quick and easy claims, Polite and efficient staff and no reason to say anything else.

Gabriella

ExoticDirect

2 years ago

Hello there! Thank you so much for taking the time out of your day to leave us with your positive review. It’s great to hear that you are happy with our claims process and our team members. We hope you have a lovely weekend,The Exotic Direct Claims Team.

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Mrs Tracey Fairbairn

Bedfordshire

2 years ago

Date of purchase: 11/25/2022

What Mrs Tracey Fairbairn said about ExoticDirect:

Fantastic Service

The team were extremely friendly and helpful which was what I needed when I telephoned to start the claim. The process was really easy and I was kept up to date as the claim progressed to...

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Gabriella

ExoticDirect

2 years ago

Hi Tracey! It is so lovely to hear you are happy with our claims process and have found our team members friendly and helpful. Thank you so much for leaving us a 5* review. We hope you have a great weekend, The Exotic Direct Claims Team.

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Trusted Customer

2 years ago

Date of purchase: 11/18/2022

To many exclusions in the small print for rabbits

I took out this policy for my two rabbits, sadly one required veterinary treatment after sustaining an injury whilst trying to be bonded. My claim was rejected as your policy does not cover injuries...

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Gabriella

ExoticDirect

2 years ago

Hi there, Thank you for taking the time to leave a review, we appreciate and value your feedback. We are so sorry to hear of your dissatisfaction and that we were unable to be of assistance on this occasion. We can see from the details on our system that your claim was investigated and unfortunately did not fall within our policy terms. If you would like to discuss our decision again in further detail please do call us on 0345 982 5505 or email us at claims@exoticdirect.co.uk. Best wishes, The Exotic Direct Claims Team.

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Trusted Customer

2 years ago

Date of purchase: 11/18/2022

Easy to put a claim and and got payout within a week.

Gabriella

ExoticDirect

2 years ago

Hi there, Thank you so much for your lovely review, we are so pleased to hear you have found our claims process easy. We really appreciate and value your feedback. Best Wishes, The Exotic Direct Claims Team.

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About ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom