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ExoticDirect Reviews | Customer Service Reviews for https://www.feefo.com/reviews/exotic-direct | Feefo

Displaying all 1,918 reviews

Trusted Customer

7 years ago

Date of purchase: 01/05/2018

What Trusted Customer said about ExoticDirect:

Very easy to renew. Received a letter. Read it over. Checked my details. Dylan promptly destroyed the envelope as it was going to kill him lol.

Alison

ExoticDirect

7 years ago

Dear Mrs Hickey,

Thank you for taking the time to provide a lovely review.

We're really pleased that you found the whole process easy and hope Dylan has recovered from his scare :)

Kind regards

Exotic Direct Team

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Trusted Customer

7 years ago

Date of purchase: 01/09/2018

When my bird needed treatment from the vets Exotic Direct were quick to pay plus as I had not been with them very long they reassured me i was covered.

Hayley

ExoticDirect

7 years ago

Thank you so much for taking the time to send your review.

We are happy to hear that you received fast payment when your bird needed treatment and we hope that your bird has now made a full recovery.

The Exotic Direct Claims Team.

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Trusted Customer

7 years ago

Date of purchase: 01/06/2018

What Trusted Customer said about ExoticDirect:

Advance warning.

I obviously renewed my plan directly but did not receive anything to tell me it was due for renewal so it was a bit of a surprise.

Sarah

ExoticDirect

7 years ago

Dear Emma,

Thank you for your feedback.

We are sorry that you did not receive your documents we issued to you in December, and we will message you directly to confirm how you would like to receive them.

Kind Regards,

The Exotic Direct Team

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Trusted Customer

7 years ago

Date of purchase: 01/02/2018

What Trusted Customer said about ExoticDirect:

Hassle free process!

Absolutely no hassle process from start to finish. Our vets sent through the claim form and a couple of weeks later I received the cheque in the post

Hayley

ExoticDirect

7 years ago

Hi Joanne,

Thank you so much for taking the time to send your review. We are glad to hear the claims process was hassle free and that you received swift settlement.

Have a really nice day.

The Exotic Direct Claims Team.

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Trusted Customer

7 years ago

Date of purchase: 12/30/2017

What Trusted Customer said about ExoticDirect:

Reward customer loyalty

I have been a loyal customer for 3 years and renewed each year and have another policy with you yet the price never goes down. I only renewed with you because you’re the only ones i could find who...

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Alison

ExoticDirect

7 years ago

Dear Zoe,

Thank you for your feedback.

We do incentivise clients with your policy type and I will email you directly.

Kind regards

Exotic Direct Team

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Trusted Customer

Chester

7 years ago

Date of purchase: 12/22/2017

What Trusted Customer said about ExoticDirect:

Such an easy experience. Correspondence to tell me when it will renew and how much and that's it. All done. Couldn't be more straight forward. Thank you

Alison

ExoticDirect

7 years ago

Hi Rachel,

Thank you for your review, so pleased you found the experience easy and straight forward, it's very nice to hear!

Kind regards

Exotic Direct Team

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Trusted Customer

7 years ago

Date of purchase: 12/28/2017

What Trusted Customer said about ExoticDirect:

Excellent service

Excellent easy claims procedure, full payout for my little ferret after her operation. It's great to have a company who insure exotic pets. I'm so glad I got my ferret insured. Thank you Exotic...

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Hayley

ExoticDirect

7 years ago

Hi Deborah, Thank you so much for taking the time to send your review. Your comments are really important to us and we are glad we could help you following your ferret's operation. We hope recovery is swift.

Have a really nice day.

The Exotic Direct Claims Team.

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Trusted Customer

Basildon

7 years ago

Date of purchase: 01/02/2018

What Trusted Customer said about ExoticDirect:

Easy to renew, very reasonably priced, never had a problem. Both my Bearded Dragons insured with you.

Alison

ExoticDirect

7 years ago

Hi Sara, Thanks so much for your feedback, really pleased your happy with your renewal & that both your Bearded Dragons are insured with us.

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About ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom