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ExoticDirect Reviews | Customer Service Reviews for https://www.feefo.com/reviews/exotic-direct | Feefo

Displaying all 1,921 reviews

Mr Marc Ozholl

2 years ago

Date of purchase: 12/29/2022

What Mr Marc Ozholl said about ExoticDirect:

A godsend in a difficult time

The team at Exotic Direct, especially Vicky, Lloyd, Alice and Hayley, have been utterly brilliant over the years and I've always felt secure knowing they were looking after my pet bearded dragon...

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Lloyd Glater

ExoticDirect

2 years ago

Good Morning Marc, Thank you so much for taking the time to leave a 5* review, we really appreciate the wonderful feedback you've provided. As pet owners ourselves we know how much they mean to us and how difficult it is when we have to say goodbye. We're glad to hear that we were able to help make everything a little bit easier for you during such a difficult time. All the best. The Exotic Direct Claims Team.

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Mr Ian Howell

2 years ago

Date of purchase: 12/29/2022

What Mr Ian Howell said about ExoticDirect:

Dealt with very quickly

Absolutely fantastic was quickly dealt with without any stress what so ever

Lloyd Glater

ExoticDirect

2 years ago

Good Morning Ian, Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you have found our services so quick and stress-free to use. We wish you a great weekend. The Exotic Direct Claims Team.

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Mrs Louise Heaton-Prouse

2 years ago

Date of purchase: 12/21/2022

What Mrs Louise Heaton-Prouse said about ExoticDirect:

Easy effortless and hassle free

My claim was effortless and quick with no hassle at all. Couldn’t be happier. Thank you very much.

Lloyd Glater

ExoticDirect

2 years ago

Good Morning Louise, Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you have found our services quick and stress-free to use. We wish you a very happy new year. The Exotic Direct Claims Team.

Mrs Louise Heaton-Prouse

2 years ago

Thank you very much. Happy new year to you too

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Miss Carol Hughes

2 years ago

Date of purchase: 12/16/2022

What Miss Carol Hughes said about ExoticDirect:

A swift and smooth claim

Settled the claim quickly with no fuss.

Lloyd Glater

ExoticDirect

2 years ago

Good Morning Carol, Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you have found our service so quick and stress-free to use. We wish you a very happy new year. The Exotic Direct Claims Team.

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Trusted Customer

2 years ago

Date of purchase: 12/20/2022

Quick and easy

Staff were very helpful on the phone, the process to submit the claim was simple and the payment was received very quickly with a clear explanation of how the amount was calculated.

Lloyd Glater

ExoticDirect

2 years ago

Good Morning, Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you have found our services so helpful, fast and straightforward to use. We wish you a very happy new year. The Exotic Direct Claims Team.

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Miss Emma Johnson

2 years ago

Date of purchase: 12/21/2022

What Miss Emma Johnson said about ExoticDirect:

Smooth and stress free claim

Really approachable staff and kind emails sent whilst dealing with the loss of our pet. No hassle or extra stress to deal with, everything processed smoothly

Lloyd Glater

ExoticDirect

2 years ago

Good Morning Emma, Thank you so much for taking the time to leave a 5* review. As pet owners ourselves we know how hard it can be when we have to say goodbye. We are so pleased to hear that we have provided such a smooth and stress-free service for you during a difficult time. We wish you all the best for the new year. The Exotic Direct Claims Team.

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Trusted Customer

2 years ago

Date of purchase: 12/16/2022

Paid claim efficiently

Yes have always found Exotic Direct a very good company

Lloyd Glater

ExoticDirect

2 years ago

Good Morning, Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you have found our service so efficient to use. We wish you a very happy new year. The Exotic Direct Claims Team.

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Mr & Mrs Darren & Tara Smith

2 years ago

Date of purchase: 12/09/2022

What Mr & Mrs Darren & Tara Smith said about ExoticDirect:

Exotic Direct have been brilliant through the process of claiming for our parrot that passed away. They have been very empathetic and understanding. It has been a very hard and emotional time and...

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Lloyd Glater

ExoticDirect

2 years ago

Good Morning Darren & Tara. Thank you so much for taking the time to leave a 5* review. As pet owners ourselves we know how difficult it can be when we have to say goodbye. We wish you a nice Christmas and new year. The Exotic Direct Claims Team.

Mr & Mrs Darren & Tara Smith

2 years ago

Thank you. Merry Christmas to you all...

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Nikki Sullivan

Bordon

2 years ago

Date of purchase: 12/14/2022

What Nikki Sullivan said about ExoticDirect:

Easily and quickly resolved

Process only took a matter of days from submitting the claim to receiving payment. Cannot recommend enough, great service

Lloyd Glater

ExoticDirect

2 years ago

Good Morning Nikki, Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you find our services so easy and quick to use. Have a wonderful Christmas! The Exotic Direct Claims Team.

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Mrs Leanne Holland

St. Helens

2 years ago

Date of purchase: 12/14/2022

What Mrs Leanne Holland said about ExoticDirect:

Fantastic communication and dealt with the vets directly

Brilliant communication and dealt with the claim very Efficiently . Also dealing with the vets directly which saved me the stress.

Lloyd Glater

ExoticDirect

2 years ago

Good Morning Leanne, Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you find our services so stress free and quick to use. Have a wonderful Christmas! The Exotic Direct Claims Team.

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About ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom