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ExoticDirect Reviews | Customer Service Reviews for https://www.feefo.com/reviews/exotic-direct | Feefo

Displaying all 1,918 reviews

Mrs Gillian Prime

2 years ago

Date of purchase: 10/27/2022

What Mrs Gillian Prime said about ExoticDirect:

Exotic Direct are brilliant to deal with. They prosess claims efficiently and are always a pleasure to speak with.

Lloyd Glater

ExoticDirect

2 years ago

Good Morning Gillian, We are so pleased you found our claims process efficient. We always strive to provide the best service possible with this and through telephone calls. thank you for taking the time to leave a 5* review. Have a lovely weekend. All the best,

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Miss Julie Rose

Leatherhead

2 years ago

Date of purchase: 11/01/2022

What Miss Julie Rose said about ExoticDirect:

Thank You

Your company is so valuable to us guinea pig owners. Thank you so much

Lloyd Glater

ExoticDirect

2 years ago

Good Morning Julie. Thank you for taking the time to leave a 5* review. We love being able to provide help with the big characters that guinea pigs are. Have a lovely weekend. All the best,

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Trusted Customer

2 years ago

Date of purchase: 11/01/2022

Fabulous, caring service at very difficult time. Would totally recommend.

Most definitely recommend! Fabulous, caring & very quick response & settlement. Excellent!

Lloyd Glater

ExoticDirect

2 years ago

Good Morning, We are very sorry to hear that you have had a difficult time. We always strive to ensure our customers are looked after at all stages and to give them the best care possible. Thank you for taking the time to leave a 5* review. Have a lovely weekend. All the best,

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Miss Emma Doyle

2 years ago

Date of purchase: 11/01/2022

What Miss Emma Doyle said about ExoticDirect:

Excellent experience

Excellent service no messing about did not take long to sort out also kept it touch at all times

Lloyd Glater

ExoticDirect

2 years ago

Good Morning Emma, We are so pleased you found our claims process quick and easy, thank you for taking the time to leave a 5* review. Have a lovely weekend. All the best,

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Trusted Customer

2 years ago

Date of purchase: 10/27/2022

Excellent Service

Lloyd Glater

ExoticDirect

2 years ago

Good Morning. We are so pleased to hear your feedback. we always strive to give the best possible service to our customers. Thank you for taking the time to leave a 5* review. Have a lovely weekend.

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Miss Ronni Moss

2 years ago

Date of purchase: 10/27/2022

What Miss Ronni Moss said about ExoticDirect:

Easy and quick

Lloyd Glater

ExoticDirect

2 years ago

Good Morning Ronni. We are so pleased you found our claims process quick and easy, thank you for taking the time to leave a 5* review. Have a lovely weekend.

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Trusted Customer

2 years ago

Date of purchase: 10/19/2022

100% satisfaction throughout

Would definitely recommend Exotic Direct and will definitely be buying from them again. Very prompt attention to my claim, kept fully informed throughout the process and they settle with the vet...

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Lloyd Glater

ExoticDirect

2 years ago

Good Morning, We are so pleased you found our claims process quick and easy, thank you for taking the time to leave a 5* review. Have a lovely weekend. All the best, The Exotic Direct Claims Team.

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Trusted Customer

2 years ago

Date of purchase: 10/11/2022

All those people who contacted me during my claim process were very empathetic towards me after the passing of one of my beloved pets. Sending their condolences really helped me mentally. Thank you.

Lloyd Glater

ExoticDirect

2 years ago

Good Morning, we are so sorry to hear of the loss of your pet. As pet owners ourselves, we always strive to ensure we support our customers as much as we possibly can at such a difficult time. We really appreciate you taking the time to leave us such a nice review. All the best, The Exotic Direct Claims Team.

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Mrs Clare Johnson

2 years ago

Date of purchase: 10/07/2022

What Mrs Clare Johnson said about ExoticDirect:

Quick and easy resolution of my claim

Very quick and painless resolution of my claim.

Gabriella

ExoticDirect

2 years ago

Good morning Clare, We are so pleased you found our claims process quick and easy, thank you for taking the time to leave a 5* review. Have a lovely weekend. All the best, The Exotic Direct Claims Team.

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Trusted Customer

2 years ago

Date of purchase: 09/29/2022

Uploaded media

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Best service provided

Photo included

Gabriella

ExoticDirect

2 years ago

Good morning, Thank you for taking the time to leave a 5* review. We are so pleased you're happy with our service. We love the video of your little friend! Have a nice weekend and all the best, The Exotic Direct Claims team.

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About ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom