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ExoticDirect Reviews | Customer Service Reviews for https://www.feefo.com/reviews/exotic-direct | Feefo

Displaying all 1,916 reviews

Miss Carol Duncan

2 days ago

Date of purchase: 07/14/2025

Angel

ExoticDirect

20 hours ago

Thanks for the five star feedback, it means a lot. Kind regards Exotic Direct Team

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Trusted Customer

5 days ago

Date of purchase: 07/11/2025

I haven’t had to use the policy however it gives me peace of mind.

Amy

ExoticDirect

3 days ago

Hello, Thanks for the five star feedback, it means a lot. Kind regards The Exotic Direct Team

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Prof David Cairns

Chichester

5 days ago

Date of purchase: 07/09/2025

What Prof David Cairns said about ExoticDirect:

Excellent service

Excellent. Well informed staff

Amy

ExoticDirect

3 days ago

Hello, Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service (: Kind regards The Exotic Direct Team

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Trusted Customer

15 days ago

Date of purchase: 06/29/2025

Not had to use them but reasonably priced

Angel

ExoticDirect

14 days ago

Hello, Thanks for the five star feedback, it means a lot. Kind Regards Exotic Direct Team

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Trusted Customer

15 days ago

Date of purchase: 06/27/2025

Happy

Quick to respond, Reasonable rates for cover.

Angel

ExoticDirect

14 days ago

Hello, Many thanks for taking the time to leave feedback, it’s much appreciated and our customer service team will be happy to hear this. Kind regards Exotic Direct Team

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Mrs Debbie Wimshurst

Brighton

15 days ago

Date of purchase: 05/29/2025

What Mrs Debbie Wimshurst said about ExoticDirect:

Really good insurance company

Angel

ExoticDirect

14 days ago

Hello, Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service :)

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Mrs Jane Kirk

19 days ago

Date of purchase: 06/24/2025

Amy

ExoticDirect

16 days ago

Hello, Thanks for the five star feedback, it means a lot. Kind regards The Exotic Direct Team

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Trusted Customer

2 months ago

Date of purchase: 05/07/2025

Great company

Friendly service Easy to deal with any issues.

Amy

ExoticDirect

2 months ago

Hello, Thank you for leaving a review, the team at Exotic Direct are glad to hear you’ve been pleased with the service. Kind regards The Exotic Direct Team

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Mrs Zaynab Khan-Dyer

Blackburn

1 month ago

Date of purchase: 06/04/2025

What Mrs Zaynab Khan-Dyer said about ExoticDirect:

So simple

Easy and straight forward. All renewal documents emailed to me, quickly scanned for policy number check and payment schedule. Moved to the folder holding all documents for my pet

Catherine

ExoticDirect

1 month ago

Hello, Thank you for leaving a review, the team at Exotic Direct are glad to hear you’ve been pleased with the service. Kind regards The Exotic Direct Team

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Miss Ingrid Dickinson

Leeds

1 month ago

Date of purchase: 06/03/2025

What Miss Ingrid Dickinson said about ExoticDirect:

Fairly easy to sort out my enquiry out helpfull

Amy

ExoticDirect

1 month ago

Hello, Thanks for taking the time to leave feedback, it's much appreciated. Kind regards The Exotic Direct Team

See full customer review

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About ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom