hi placed a order \for some coins said about 1 week del 3 weeks no coins so i phoned up only to be told i was not getting the coins if i was told sooner i would of shopped at the royal mint
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Antony,
Thankyou for your comments. Firstly, please accept my apologies for the delay in receiving your coin set.
Unfortunately, the delay in receiving your coins was caused by Royal Mint exhausting their stock due to an underestimation of the high demand for this item.
Here at The Post Office Shop, we work closely with The Royal Mint to ensure these occurrences are kept to a minimum and in light of this we are working with The Royal Mint to ensure that delivery of stock to ourselves is prioritised over other vendors due to our close relationship with them.
We are also investigating the potential for limiting instances like this further going forward
Kind Regards,
Sally
Post Office Shop Customer Care Team
I ordered the stamps and the website said that they should arrive in 3-5 days and it took nearly a month before they arrived, very disappointed.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Mary,
Thankyou for your comments. Firstly, please accept my apologies for the delay in receiving your stamps.
Unfortunately, the delay in receiving your stamps was caused by Royal Mail exhausting their stock due to an underestimation of the high demand for this item.
Here at The Post Office Shop, we work closely with Royal Mail to ensure these occurrences are kept to a minimum and in light of this we did work with Royal Mail to ensure that delivery of stock to ourselves was prioritised over other vendors due to our close relationship with them.
We are also investigating the potential for limiting instances like this further going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
4 items ordered but only 3 received - no follow up information given so had to contact PO Shop to find out details - answer/explanation was satisfactory and 4th item received
Had items delivered to work as I was unable to sign for them at my home address but my name was not on the delivery label - Ii would be good to add this to any deliveries.....
Product reviews
Date of purchase: 23/01/2014
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Trusted Customer
Feefo Verified
12 years ago
Very satisfied with the service.
Product reviews
Date of purchase: 18/02/2014
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Trusted Customer
Feefo Verified
12 years ago
No comment
Product reviews
Date of purchase: 10/01/2014
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Trusted Customer
Feefo Verified
12 years ago
Quick and easy to navigate and pay for. Quick delivery too.
I left feedback before and still haven't had a refund
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Mrs Waters,
Thankyou for your feedback.
Unfortunately, your previous order was not refunded as it was not returned to ourselves. Unfortunately items that have been ordered in error can only be refunded if they are returned.
Kind Regards,
Sally
Post Office Shop Customer Care Team
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