Paid 1st class postage and it took 3 days to arrive.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Mervyn,
Please accept my apologies over the delay in receiving your stamps, I believe that the delay may have been caused as your delivery fell over the weekend.
I can see that your order was placed on Friday 28th February and dispatched for Parcelforce delivery.
Parcelforce are a courier service which delivers primarily on working days, as your order was dispatched on a Friday, they will have processed your parcel for delivery the following working day which was the Monday.
Kind Regards,
Sally
Post Office Shop Customer Care Team
The site was difficult to navigate and the wrong thing was sent to us.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Ann,
Thankyou for your comments. Please accept my apologies over the inconvenience caused by the problems you had navigating the Post Office Shop site.
If you could provide me with details about which parts of the site you had difficulties with and I will forward these onto our Web Design team to see if there are any ways we can improve our user experience.
Also, I can see that the incorrect item which you received was replaced. Can you confirm you now have the correct item?
Kind Regards,
Sally
Post Office Shop Customer Care Team
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