Because the item was not posted in our letter box normal delivery point but put through door letter box it was then torn to shreds by our dog result no stamps won’t be using service again
Sarah J
Post Office Shop
6 years ago
Good Morning,
Thank you for your feedback.
We are extremely sorry your delivery was not as expected, we do work with a courier service who strive to achieve excellence in their delivery service. Having looked on our records I cannot see any queries regarding this?
I will raise this with our CSD team now to investigate and to allow us to rectify the situation.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Product reviews
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TC
Trusted Customer
6 years ago
Date of purchase: 28/08/2018
What Trusted Customer said about Post Office Shop:
Dreadful, item hasn't arrived yet!!!!!!!!!
Ordered Saturday 25 August, now Sunday 9 September, still waiting.
Sarah J
Post Office Shop
6 years ago
Good Afternoon,
Thank you for your feedback. Please accept my apologies that you have not received your order yet.
I will look into this for you and get back to you as soon as I can.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Sarah J
Post Office Shop
6 years ago
Good Afternoon,
Thank you for your feedback.
I have looked into this and can see that you have contacted our customer services department regarding this. A free of charge replacement has been sent out for you on 2821583 on 07/09/2018. This will hopefully be with you as soon as possible.
I apologise for the delay that you have received regarding this.
The packet took 4 days to come considering cost of postage and fact sent by post office was annoyed
Sarah J
Post Office Shop
6 years ago
Good Afternoon,
Thank you for your feedback. Please accept my apologies that you did not receive your order when expected.
I can see that your order was placed with our standard Royal Mail delivery service. As per our delivery information, this service has a 3-5 working day time frame for your order to be delivered. If you would like a faster service then we do offer a next working day delivery service that can be chosen at checkout.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
