Not received goods! Had no response from customer services after sending an email to ask where the goods are and have not received a refund.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Joan,
Please accept my apologies over the unknown whereabouts of your items.
I am going to request full tracking information for this order and once I have received this information I will provide you with an update.
Kind Regards,
Sally
Post Office Shop Customer Care Team
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Joan,
Parcelforce have provided a signed proof of delivery which shows that your parcel was delivered on 17.02.2014 and signed for by N Western.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Trusted Customer
12 years ago
As I said in my previous email that was ignored, we do not have an N Western that works at UK Mail either in our security team (who would have signed for the parcel) or within our 200 strong workforce at the Birmingham site!!!
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Joan,
Once again, please accept my apologies regarding this.
Now you have confirmed you do now know the person who signed for this parcel, I will forward this for a full investigation to be conducted into the whereabouts of your parcel.
Once I have an update on this investigation I will contact you with our findings.
Kind Regards,
Sally
Post Office Shop Customer Care Team
I was sent the wrong item in my order. Called their customer service who were rude and obnoxious and argumentative with me on the phone. I just wanted the correct item sent but it was against their...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Ken,
Thankyou for your feedback. Firstly, please accept my sincere apologies that you received the incorrect item as part of your order.
Here at the Post Office Shop, we strive to deliver the highest possible levels of Customer Service possible and I admit that we did not do so on this instance.
Unfortunately our Customer Service Team only have a certain remit they can work within regarding returns, this is why they could not offer you a straight swap with the correct item.
However, the manner in which you were spoken to is something that requires addressing. In light of this I will escalate your comments to our Customer Service Team and ensure that instances like this do not occur again.
Once again, I extend my sincerest apologies to you regarding the experience you had ordering from the Post Office Shop.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Came quite quickly but I was out so went back to sorting office this was a Wednesday morning went to collect Friday afternoon and they had no knowledge of it phoned customer services Saturday she was...
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