Stamps didn't arrive until I complained promised stamps as compensation didn't happen Won't be using PO shop anymore as this was the second time I had problems
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Joan.
Firstly, thankyou for your feedback. Please accept my apologies regarding the problems you have had receiving your stamp order.
Upon investigation I can see that your order was fully refunded and Parcelforce have also provided proof of delivery for your parcel which shows they were delivered on 04.02.2014 signed for by T Long at number 107.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Trusted Customer
12 years ago
I acknowldege that I received the stamps but I was promised the postage charge refund in stamps I never received these your service is not good.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Joan,
Thankyou for your response.
I am afraid that you have had your delivery charge refunded to how you paid your delivery. Unfortunately we would not be able to compensate you with this value in the form of stamps.
This refund was processed on 06.03.2014 and can take up to five working days to process.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Product reviews
Date of purchase: 03/02/2014
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Trusted Customer
Feefo Verified
12 years ago
Excellent service ... found what I was looking for quickly and easily
Product reviews
Date of purchase: 15/01/2014
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Trusted Customer
Feefo Verified
12 years ago
would have been excellent if they had given a timeframe for delivery
Shop and follow up service ok, but packaging of item appalling hence damage! on the plus side super fast delivery!
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Richard,
Thankyou for your feedback. Firstly, please accept my apologies over the condition your year book was received in.
Here at the Post Office Shop, we do strive to provide our customers with the best possible ordering experience we can and this extends to the delivery of orders.
In light of your feedback, I will forward your comments along with your order details to our warehouse team and request they look into alternative ways of packaging products like this to prevent damages in transit.
We are constantly looking for ways to improve our service and comments like yours are vital in this process. Once again, thankyou for providing feedback.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Received receipt of other customer plus own receipt with order
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Bernadette,
Firstly, thankyou for your feedback. Please accept my apologies over this error.
I have forwarded your order information on to our warehouse team and asked that they are more diligent to prevent errors like this happening going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Product reviews
Date of purchase: 29/01/2014
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Trusted Customer
Feefo Verified
12 years ago
Half the order was deliverd, but no idication the secod half was delayed.
Product reviews
Date of purchase: 23/01/2014
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Trusted Customer
Feefo Verified
12 years ago
No problems. Order executed and delivered in good time.
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