I am afraid I am extremely unhappy with the service. I ordered the goods on 11 April 2014 and still, to date (9 May 2014) have not received them. I have contacted your customer helpline via email...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Karen,
Thankyou for your feedback. Firstly, please accept my apologies over the inconvenience caused by not receiving your order.
At the Post Office Shop, we do strive to deliver the highest levels of Customer Service possible and I must apologise that in this instance you have not received these.
In light of your feedback, I have forwarded your comments on to our Customer Service Team and requested that in instances like this going forward the possibility of missing items being replaced immediately is investigated.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Trusted Customer
12 years ago
Thank you Sally for your message. Unfortunately, things have gone from bad to worse. At the time of leaving the feedback above, as mentioned, I was waiting for a reply back. I had been told it could take up to 72 hours. As I didn't hear anything on Friday (after the 72 hours) I sent a further email over the weekend chasing up what was going on. I asked if I could please just have the goods sent out.
I received a reply this morning, but despite very clearly stating I still wanted the goods, I was told that a refund had been raised and if I wanted the goods I must place another order. I am fuming that I have been waiting for so long for these items (I paid for them on 11 April and it is 12 May today), I have had to chase up to find out where they are even though your company emailed me to tell me they had been dispatched, wait a further 72 hours for an answer, not get a reply so I've had to chase again and only then to be told against my specific wish that a refund had been raised and I must start from the very beginning. Whilst I appreciate your message today, I am extremely dissatisfied with the service and to be told I have to start the process again after one month of waiting is appalling.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Karen.
Thankyou for your reply.
Please accept my apologies that you were refunded without being told so prior to it happening.
As a gesture of goodwill, I am going to arrange to send out these items free of charge to you as you requested.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Trusted Customer
12 years ago
Thank you for your reply on 13 May. I was really pleased with what you proposed and have awaited the goods. I am very sorry to report that I STILL have not received anything.
Trusted Customer
12 years ago
Thank you for your reply on 13th May 2014. I was really pleased with your proposal to send me the goods free of charge as a gesture of goodwill and have been waiting for them. Unfortunately, as three weeks have now passed, I have come to the conclusion that I will not be receiving them and I am extremely disappointed.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Karen.
Thankyou for bringing this to my attention.
As discussed in our telephone conversation, I have arranged for your original order to be replaced as you never received your items.
We have replaced these on our order reference 7129859 and I will track this order myself and confirm with you when our courier has delivered the items.
Please accept my sincerest apologies that this was not done as originally promised.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Trusted Customer
12 years ago
Thank you for your call yesterday and promise to personally ensure that the goods will be sent out. As per my email to you a moment ago, I am pleased to let you know that the goods have arrived today and I would like to thank you specifically for your help and ensuring that I received them. My rating below is for the service I have received from you. Thank you :)
Product reviews
Trusted Customer
12 years ago
I still have not had the opportunity to try them!
Trusted Customer
12 years ago
Again - I would love to try this product and provide a rating!!
Date of purchase: 10/04/2014
0
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Trusted Customer
Feefo Verified
12 years ago
The website was easy to use.
Product reviews
Date of purchase: 30/03/2014
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Trusted Customer
Feefo Verified
12 years ago
The site was easy to use and the service was very efficient
online tracking no good till next day,payed extra for next day delivery and my wife had to collect from local p o the day after. after staying in all day for a delivery that did not take place online...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Colin,
Thankyou for your feedback. Firstly, please accept my apologies regarding the issues you had with your delivery.
In light of your comments, I am going to forward them to our courier and request they investigate why this item wasn't delivered when you were at home and available to sign for the parcel.
I am also going to refund your delivery charge as a gesture of goodwill as we did not deliver to the agreed timescale.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Product reviews
Date of purchase: 24/03/2014
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Trusted Customer
Feefo Verified
12 years ago
Very fast and efficient service
Product reviews
Date of purchase: 27/04/2014
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Trusted Customer
Feefo Verified
12 years ago
Arrived quickly, in excellent condition. Important for things like this. Delighted with the service.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
