Items not packed good by the time got delivered got damaged i.e. stamp sheets packed loose with coins, stamps got creased, bent was not happy with order.
Customer service not good either one person...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Stephen.
Thankyou for your feedback. Please accept my sincere apologies over the condition you received your items in.
I am happy that this was finally resolved and your damaged stamps were replaced, however I will be addressing the levels of customer service you received directly with the person who you spoke to and ensure this does not happen again.
In regards to your comments about the packaging of items, I have forwarded this on to our Collectibles Team to ensure that items are received by our customers in pristine condition.
Once again, please accept my sincere apologies regarding this matter.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Considering I usually gets lots of unwanted post from the post office about new stamps, it was disappointing that by the time they told me about the children's classics stamps they were already sold...
Waited over three weeks, items not delivered.
Alternative envelopes accepted as replacement order.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Mr Woolley.
Thankyou for your feedback. Firstly, please accept my apologies over the delay in receiving your items.
Unfortunately, with regards to order 6993358 which you placed; I cannot see that there were any delays in receiving this order.
If you could provide me with more information in relation to this, I would be extremely grateful.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Trusted Customer
12 years ago
My original order was placed on 31 March and I was informed that the items were Out of stock. After Three weeks waiting for stock,
I accepted alternative envelopes, 113-9467 as a gesture of goodwill on behalf of Post Office Shop which were delivered in a timely manner.
Order No 7011511 I have a delivery note indicating that Product item113-7943
is outstanding. Despatch Date 24/04/2014
Order reference 23765173FOC
The Jiffy Bags size 6 were Never delivered!!!! I repeat Never delivered!!!
Trusted Customer
12 years ago
Not pleased, had to send many e-mails to try and resolve the issue of out of stock items.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Mr Woolley,
Thankyou for providing this information.
I can see on order 7011511 that there is an item outstanding, this is because the item you originally ordered was made obsolete by our supplier.
In light of this, we sent you the pack of 50 size 6 envelopes as a direct replacement for the three packs of 10 you originally ordered.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Trusted Customer
12 years ago
The item is still on the Post Office Shop Website showing as Out of Stock, expected in 1 week
If the item is obsolete, then,.
May I suggest that the website be updated, as it has been like this since the beginning of April.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Thankyou for this Mr Woolley.
I will ensure that this is investigated by our inventory team and removed from the site if necessary.
We may be trying to source these items from another supplier but again I wholly agree that this shouldn't be shown on site if it isn't available.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Mainly the fault of Parcelforce - although some due to my surname NOT being on the original package. Ordered in January - not delivered, & eventually returned to you & I was refunded. Thus time...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Maeve.
Thankyou for your feedback. Firstly, please accept my apologies over the problems you had receiving your order.
Due to the high value of the items you ordered, it was scheduled for a courier delivery which requires a signature to ensure customers receive their parcels.
Unfortunately, when delivery was attempted on 01.05.2014 at 10:11am you were not available to sign for the package which is why it was sent to your local Post Office for collection.
However, sue to the amount of time you had to wait for your order, I have arranged for your delivery charge to be refunded.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Trusted Customer
12 years ago
Forgive me if this has gone in twice, as I haven't had confirmation that it uploaded.
The biggest problem is that there was no NAME on the package, so Parcelforce couldn't deliver. Who sends out a letter or parcel with no NAME? How ridiculous is that??
So the delivery attempt on 1 May, was after an order on 15 April, which I tracked & discovered that it had gone into limbo after a few days due to 'inadequate address'.
They wanted a flat number, there are no flat numbers on our bells, only names.
If I knew the package needed to be signed for, I would still have assumed that you were going to use Royal Mail, as my postman frequently delivers things that need a signature.
And the Royal Mail depot has longer opening hours than my local post office, so is actually more convenient for collection!
If I had known - not mentioned as part if the ordering information - that you were using a courier service, I might have used a different delivery address, although that achieves NOTHING, if YOU don't put my blinking NAME on the package!
I now assume that the failure to deliver my January order was due to the same reason?
Do the big post offices sell your pretty stamps?
Because if they don't, I might not be buying any from you by mail order ever again!
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Maeve,
Thankyou for your response.
With regards to their being no name on your parcel, I will pursue this with our IT team to investigate why your name did not transfer through from your order confirmation to your shipping label.
I will request that they look into your previous order to see if this was also the reason for non-delivery.
Upon further investigation, your parcel was mis-routed to the incorrect delivery depot by our courier and was not received by your Edinburgh depot until 22.04.2014.
I have forwarded your order information on to the courier to ensure this doesn't happen again on further deliveries.
Unfortunately, I am unable to advise if your local Crown Post Office branch in Edinburgh stocks collectible stamps as stock varies by branch.
Once again, please accept my apologies regarding this matter.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Good Afternoon Sheryl.
Thankyou for your feedback. Firstly, please accept my apologies that you had difficulty navigating the Post Office Shop site.
We are constantly looking at ways of improving the user experience online, if you could provide me with some further information about the difficulties you had navigating the site that would be very helpful.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Postage stamps missing from delivery. Of the 3 ink stamps ordered, 1 was the wrong stamp.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Mags,
Thankyou for your feedback. Firstly, please accept my sincere apologies over not receiving your stamps.
When a customer does not receive items from their order, we have to conduct a full audit of our warehouse to check all weights of parcels that were dispatched around that time. Unfortunately, if there have been a high amount of orders placed, that is a timely process.
I can see that your refund for the missing stamps was processed on 11.03.2014 and sent to your bank or building society for processing back to your account.
Kind Regards,
Sally
Post Office Shop Customer Care Team
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