Post Office Shop Reviews

Good Morning Jamie, Thankyou for your feedback. Firstly, please accept my apologies over the severe delay receiving the items you ordered. Upon investigation, it appears that the delay was due to a delayed shipment of stock from our supplier. However, the lack of communication you received regarding this is unacceptable. I am going to forward your order details to our inventory team and request they investigate ways of proactively informing us of delays receiving stock so we can communicate this to our customers going forward. I am also going to refund your delivery charge as we did not deliver within the agreed timescale. Kind Regards, Sally Post Office Shop Customer Care Team

Good Morning Jonathon, Thankyou for your feedback. Firstly, please accept my apologies over the delay in receiving your items and also the condition in which they were received. I have forwarded your order details to Parcelforce to investigate why your flat bell was not called if these items could not be posted in your mailbox. I am also going to request that this happens going forward when delivering to your location. In light of the damaged items you received, I am going to send a pack of twenty mailing boxes to you free of charge to compensate for the damaged items received. Kind Regards, Sally Post Office Shop Customer Care Team

Good Morning Roger, Thankyou for your comments. Firstly, please accept my apologies for the delay in receiving your coin. Unfortunately, the delay in receiving your silver penny was caused by Royal Mint exhausting their stock due to an underestimation of the high demand for this item. Here at The Post Office Shop, we work closely with Royal Mint to ensure these occurrences are kept to a minimum and in light of this we did work with Royal Mint to ensure that delivery of stock to ourselves was prioritised over other vendors due to our close relationship with them. We are also investigating the potential for limiting instances like this further going forward. Kind Regards, Sally Post Office Shop Customer Care Team

Good Afternoon Roger, Thankyou for updating me on this. Upon investigation I can see that your order reference 6843944 for the 2013 My First Coin set was cancelled as we were unable to fulfill the order due to the high demand which exceeded Royal Mint's forecasted expectations. However, as a gesture of goodwill we offered you discounts on the 2013 Lucky Silver Penny for Girls or the Boys equivalent. As you did not take up this offer, we have emailed you this morning offering you discounts on the 2014 versions of these coin sets. Please accept my apologies that we were not able to fulfill your initial order. Kind Regards, Sally Post Office Shop Customer Care Team

Good Afternoon Roger, Thankyou for getting back to me. Firstly, please accept my apologies once again over the problems you had receiving the 2013 My First Coins Set. Firstly, I am going to refund the postage costs from this order for you. Secondly, can you confirm that you have received the email offering you a 10% discount from the 2014 My First Coins Set? Kind Regards, Sally Post Office Shop Customer Care Team