Had problems paying with ebay and switched to credit card only for ebay to say later that payment had been taken. Emailed PostOffice to check if 2 payments had been taken but received no response....
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Peter,
Please accept my apologies over the problems you had with payment of your order from Post Office Shop.
Upon investigation, it appears that this was caused by an error in our order processing system which caused the Paypal payment to crash. However our IT team is aware of this and we are working to resolve the problem.
I have passed your order details on to our accounts team and requested that they refund your Paypal payment.
Kind Regards,
Sally
Post Office Shop Customer Care Team
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Peter,
I have received an update from our accounts department and they have confirmed that they have only received one payment for your order 7133813.
In light of this, we are unable to refund your order as we have only received one payment.
In this instance, it would appear that the failed Paypal transaction from your bank account would return your funds to you after around 10 working days.
Please accept my apologies that we could not resolve this for you.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Never know what time they are coming(anytime between 8.30 - 4.30pm) will not leave parcel in designated area as stated on parcel, will not go to the door with parcels if you have a box outside your...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Pauline,
Thank you for your comments. Please accept my apologies for any inconvenience caused by a delay in receiving your items.
In light of your feedback, I have spoken with the logistics team and have requested that we look into alternative delivery options. However, I would like to make you aware that we also have a courier service that requires a signature to deliver the items, which means they would have to come to the door to delivery.
Due to the inconvenience of having to retrieve your order yourself I have arranged to refund your delivery costs.
Kind Regards,
Kelly
Customer Care Team
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Pauline
I can confirm that your delivery charges have been refunded as a good will gesture with this being your first order.
However, I would like to reiterate that once items have been despatched for delivery from our waerhouse, items are in the care of the delivery provider.
As such we are not liable for any problems which arise when your items are delivered.
Kind Regards,
Kelly
Customer Care Team
Product reviews
Date of purchase: 03/06/2014
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Feefo Verified
12 years ago
interesting items, need to list more commemorative stamps for longer
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
