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William Russell Reviews

Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.5
/5
Product
4.5
/5

5

4

3

2

1

96

24

7

2

5

134

ratings over the past year

Displaying all 1,417 reviews
Trusted Customer
5 months ago
Date of purchase: 17/12/2024
Good service - helpful with claims
Our plan works for us!! Great service especially with claims
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Angela Hurst
William Russell
4 months ago
Thank you for your positive review. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us and especially our claims team.
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2
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Trusted Customer
5 months ago
Date of purchase: 17/12/2024
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Angela Hurst
William Russell
4 months ago
Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.
Product reviews

1
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KD
Keith Phillip Dukes
Eswatini
5 months ago
Date of purchase: 12/10/2024
What Keith Phillip Dukes said about William Russell:
Not trustworthy
They changed the terms and conditions we had agreed to when we subscribed
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Angela Hurst
William Russell
4 months ago
Thank you for your review. We welcome any feedback as it helps to shape our plans and service into the future. As an annually renewable product, we do sometimes find it necessary to change the terms and conditions of our plans. If we do, we will always notify our members well in advance so that they can make an informed decision. We appreciate you taking the time to provide us with your feedback and we hope that going forward, we can continue to provide you with our best support possible.
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1
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Trusted Customer
5 months ago
Date of purchase: 12/11/2024
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Angela Hurst
William Russell
5 months ago
Many thanks for your 5 star review. We are absolutely delighted to hear how pleased you are with the service that you have received from our team. We sincerely thank you again for taking the time to comment.
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Trusted Customer
5 months ago
Date of purchase: 13/12/2024
Satisfied And happy
Nothing to complaint,fast And Food Service
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Angela Hurst
William Russell
5 months ago
Thank you very much for your 5 star review! We are very pleased to hear you are happy with the service you have received so far. We do our absolute best to ensure we provide a professional yet caring service at all times, our teams are always on hand to assist you along the way should you ever have the need to claim. Thank you again for taking the time to comment.
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Trusted Customer
5 months ago
Date of purchase: 18/12/2024
good services a bit pricy but good plan
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Angela Hurst
William Russell
5 months ago
Thank you for your feedback, we sincerely appreciate you taking the time to contact us and it’s very good to hear that you are happy with the service you have received from us. We understand your concerns regarding premiums, this is a greater issue affecting the medical insurance industry as a whole. We are constantly looking at ways that we can provide a comprehensive but affordable cover to our customers. Thanks again for leaving us your review.
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Trusted Customer
5 months ago
Date of purchase: 12/01/2024
Once in my nearly fifteen years of having my health plan with William Russell was I in need of claiming it after an accident that was followed by a surgery, several days of hospitalisation and...

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Angela Hurst
William Russell
5 months ago
Thank you for taking the time to leave us your feedback. We are pleased to hear that you are happy with the service you have received from our team so far. We do understand your concerns regarding increases in premiums. In many countries the cost of health care continues to grow. It is not just the cost of health care that impacts on premiums, increased demand for international quality private care and advancement in technologies and wider treatments available are also contributing factors worldwide. We do work very closely with our insurers to ensure any increase in premiums that we may have to impose is reasonable and justified. We thank you again for getting in touch, your feedback is very valuable to us.
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1
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AC
Andrea Conte
5 months ago
Date of purchase: 12/05/2024
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Angela Hurst
William Russell
5 months ago
Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.
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0
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Laurent Vidal
guatemala city
5 months ago
Date of purchase: 12/07/2024
What Laurent Vidal said about William Russell:
good but expensive and annual inceease excessivew
plan is acceptable and service good except exceasive annual increase to premium and cost .
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Angela Hurst
William Russell
5 months ago
Thanks very much for your review, we are happy to hear that you are pleased with the service we offer. If you would like to speak to one of our team in more depth about the cover you have and the premium you pay, please feel free to get in touch anytime by emailing contact@william-russell.com.
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Trusted Customer
5 months ago
Date of purchase: 12/01/2024
Happy with the plan/service but not the premium!
I have no particular comment about the plan or the service, my main concern is the increase in the premium, over the past two years the premium has risen by 25% appox which seems disproportionate as...

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Angela Hurst
William Russell
5 months ago
Many thanks for your review and comments. We do understand your concerns regarding increases in premiums. In many countries the cost of health care continues to grow. It is not just the cost of health care that impacts on premiums, increased demand for international quality private care and advancement in technologies and wider treatments available are also contributing factors worldwide. We do work very closely with our insurers to ensure any increase in premiums that we may have to impose is reasonable and justified. We thank you again for getting in touch, your feedback is very valuable to us.
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.